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Windows 7: Windows Update error 80080005

16 Oct 2014   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The Installer service is stopping and starting every couple of minutes, it looks as if it's because TrustedInstaller is crashing because of permissions problems.

Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
Faulting module name: cmifw.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdec6
Exception code: 0xc0000005
Fault offset: 0x000000000000a8b5
Faulting process id: 0xd24
Faulting application start time: 0x01cfe8df85b23b1a
Faulting application path: E:\Windows\servicing\TrustedInstaller.exe
Faulting module path: E:\Windows\WinSxS\amd64_microsoft-windows-f..allconfig-installer_31bf3856ad364e35_6.1.7600.16385_none_731e1fe6187914ea\cmifw.dll
Report Id: c51d2794-54d2-11e4-9209-1c6f65d91981
Have you installed Windows to the E:drive?
If not, then there's something seriously amiss, somewhere! (or I'm reading the report wrong )

My System SpecsSystem Spec
24 Oct 2014   #12

Windows 7 Ultimate x64

No problem, you have it correct, the OS is installed on the E drive.
My System SpecsSystem Spec
25 Oct 2014   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

That's a pity - because it makes repair operations much more complex (it's not easy to get a repair install to work under another drive letter!)
My System SpecsSystem Spec

25 Oct 2014   #14

Windows 7 Ultimate x64

What is the suggested next step?
My System SpecsSystem Spec
26 Oct 2014   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

I've had another look at your event logs - and I can see nothing else in them than the errors posted above
I really have no ideas about this problem at the moment.

However, there may be a way forward if we're lucky...

I've uploaded a file - - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\blbaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\blbaa
DIR E:\blbaa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\blbaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
30 Oct 2014   #16

Windows 7 Ultimate x64

Okay, I'll give this a shot, but I'm going to wait until next week when it will hurt me less if this causes an explosion
My System SpecsSystem Spec
05 Dec 2014   #17

Windows 7 x64

Also check if "TrustedInstaller" Service is running...
My System SpecsSystem Spec
16 Sep 2016   #18

simple solutions - possible

Try this:
Right click task bar and open windows task manager.
Click on services
Click description to A-Z order.
Scroll down to 'windows update'.
Right click on 'windows update'.
Select 'stop services'. "If it will not allow you to stop process then:

Right click on 'windows update'.
Click 'Go To Process'.
It should take you process file:
Click on and end the process.
Then go back to windows update and click on update.
It may tell you that your updater is out of date.
Install new updater and you should be alright.
My System SpecsSystem Spec

 Windows Update error 80080005

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