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Windows 7: Windows Update Installer Update failing - Code 80073712

28 Sep 2014   #1
tgn

Windows 7 Home Premium x64
 
 
Windows Update Installer Update failing - Code 80073712

Logs attached. Attempting to update Windows results in attempt to update Windows Update Installer, which fails with Code 80073712. Logs attached.

sfc /scannow reported no problems found.

Windows 7 SP1 Home Premium x64

Thanks in advance!

- Tim


My System SpecsSystem Spec
.
28 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows the following...
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.320_en-us_d5981a6600d138cc.manifest
 winsxs\manifests\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.320_none_bc07877c65502903.manifest

I'll post a fix protocol soon.
My System SpecsSystem Spec
28 Sep 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - tgnaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder tgnaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

28 Sep 2014   #4
tgn

Windows 7 Home Premium x64
 
 
CheckSUR rerun logs

Files copied, CheckSUR rerun - logs attached.

Thanks!

- Tim
My System SpecsSystem Spec
28 Sep 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good - CheckSUR is now happy.

do a Check for Updates and just try to install the oldest found update - what happens?
My System SpecsSystem Spec
28 Sep 2014   #6
tgn

Windows 7 Home Premium x64
 
 

Windows Update Installer updated without issue - yay! :)
Oldest was a security update published 8/27 - required reboot following install, and all went well :)

Attempting to install remaining updates. Thanks Noel!
My System SpecsSystem Spec
28 Sep 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!

Good luck
My System SpecsSystem Spec
28 Sep 2014   #8
tgn

Windows 7 Home Premium x64
 
 

Thanks Noel! Windows is up to date.
My System SpecsSystem Spec
05 Jan 2015   #9
adis992

Windows 7 Home Premium 64bit
 
 
Having same issue

Would it be possible to have tgnaa.zip re uploaded to I can attempt the fix as well? I have now spent 3 days non stop trying to fix this issue to no avail .
My System SpecsSystem Spec
05 Jan 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please start your own thread and post the necessary details - it's VERY unlikely that you require the same set of data.


Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
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 Windows Update Installer Update failing - Code 80073712




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