Windows Update KB2937610 failure; error code 800B0100


  1. Mustrum
    Posts : 3
    Windows 7 Ultimate x64
       New #1

    Windows Update KB2937610 failure; error code 800B0100


    Hi

    I'm using Win 7 x64
    I've got a problem with KB2937610 for over a month.
    I've tried to install it manually, use MSFixit and install it from clean boot. Neither worked.
    Recently I found this forum, so here I am to ask for help.
    (I'm sorry if I made any grammar mistakes, my English isn't prefect).
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    You have some missing OS files as well - but here's the summary from the CheckSUR log...
    Code:
    Unavailable repair files:
 servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_2_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_2_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
    I'll post a fix protocol when I can get to it - probably tomorrow.

    Then we'll need to fix the other errors.
    Code:
    Checking Component Store
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.17514_pl-pl_fab1504c7d13b602 
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.18156_pl-pl_fab5265a7d104a83 
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.22326_pl-pl_e3e47e9896ba5ed5
    (amongst other possible ones - more later)
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    I've uploaded a file - mtmaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder mtmaa in the same place.
    Open this folder - there should be one folder inside it (Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages
    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

    Then run a new SFC /SCANNOW and post the CBS.log file
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  6. Mustrum
    Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       New #4

    I would like to thank you for finding time to help a complete stranger like me.
    Here are logs you mentioned:
    Last edited by Mustrum; 01 Oct 2014 at 18:46.
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    For some reason, one of the files didn't 'take - I'll re-upload that later and we'll try again.
    I'm having a little trouble sourcing the missing payload files, but I'll get them eventually.
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    Sorry for the delay - it's been a hectic few weeks for me in real life, as well as here! :)

    Let's first see if we can fix the one that failed last time...

    I've uploaded a file - mtmab.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder mtmab in the same place.
    Open this folder - there should be one folder inside it (Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages


    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
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  10. Mustrum
    Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       New #7

    It succeed.
    I ran update afterwards and it was properly installed as well.

    Once again thanks for your help. Also there is no need to apologise for delays, I perfectly understad. Good luck in your work/life!
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    You still have some errors present...
    Code:
    Checking Component Store
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.17514_pl-pl_fab1504c7d13b602 
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.18156_pl-pl_fab5265a7d104a83 
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.22326_pl-pl_e3e47e9896ba5ed5
    Please run and SFC scan, and we'll see if any more have been exposed.


    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
    At the Command prompt, type
    SFC /SCANNOW
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Copy the CBS.log file to the desktop, compress the copied file, and upload the compressed file.
    I'll take a look and see what else we need to do then.
      My Computer
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