failed to access control panel items after windows 7 update

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    You have a rather strange entry in the HKCU listing.
    HKEY_CURRENT_USER\"Software
    It could be this that's causing problems.

    let's see if there's anything significant inside it -

    Please open an Elevated Command Prompt window, and run the following commands - post the results.

    HKEY_CURRENT_USER\"Software
      My Computer


  2. Posts : 10
    Windows Server 2008 R2
    Thread Starter
       #12

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>HKEY_CURRENT_USER\"Software
    The system cannot find the path specified.

    C:\Windows\system32>
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #13

    I'll be honest and say that I have no idea how to fix that! :-(
    I'll have a think and get backto you.
      My Computer


  4. Posts : 10
    Windows Server 2008 R2
    Thread Starter
       #14

    :-(
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #15

    About the only thing I can think to do is create a new User Profile, and transfer your data from the existing profile to the new one.
    First create a new User, and then reboot into the new user and see if Windows Update behaves as expected in that profile. If so, then we have a possible way forward.
      My Computer


  6. Posts : 10
    Windows Server 2008 R2
    Thread Starter
       #16

    cant even access User Accounts...
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    Hmmm..
    I don't like resorting to this - but it will at least tell us whether the problem is system-wide or confined to the one account..
    Built-in Administrator Account - Enable or Disable

    Enable the hidden Admin account then log out, and log in to the Administrator account.

    See if you can access the Control Panel from there - and create a new User (with Admin privileges) there.
    If that works, then immediately log out of the Administrator account, and log into the new user account, and check settings.

    If that's OK, disable the Administrator account again, and post back with results.
      My Computer


  8. Posts : 10
    Windows Server 2008 R2
    Thread Starter
       #18

    same problem in the admin account
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    Oh Dear
    In that case I can only think a repair install or a clean install will help.
    See the instruction here for a repair install... Repair Install
      My Computer


 
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