Windows Update error 80072EFD

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  1. Posts : 17
    Windows 7 Ultimate x32
       #1

    Windows Update error 80072EFD


    My computer has been working properly until I got a update for the Windows Update software. After installing the update and Windows Update restarted I immediately received that error when trying to search for updates. I'm not even able to get to the part where I pick the updates, it just fails seconds after I press the button to search for updates.

    After googling abit I found out that the error is somehow related to ones internet connection and firewall settings, but even after changing the internet connection and disabling antivirus/firewall I still won't get it to work.

    Error: 80072EFD

    Computer specifications:
    AMD X2 4400+
    MSI K9N Neo V2
    4GB DDR2 800 MHz
    Nvidia 8800GT

    Antivirus: Kaspersky Internet Security 2012 (Was not working before installing it either though)

    Help appreciated!
      My Computer


  2. Posts : 252
    Windows 7 Ultimate 64-bit
       #2

    There is no update to the actual Windows Update service, I'm afraid. Error 80072EF means something is blocking Windows Update from accessing the update server, and this means the 'update' you downloaded was most likely a virus. I recommend installing Malwarebytes immediately. It is free and quite comprehensive in its ability to root out any harmful processes running on your system.

    If you have any problems installing this or any other antiviral software, please let us know.
      My Computer


  3. Posts : 1,031
    Windows 7 x64
       #3

    You might check the Microsoft Link. It is quite extensive and may lead to a better understanding of the problem.

    Temporary connection-related errors may occur when you use Windows Update or Microsoft Update

    0x80072EFD ERROR_INTERNET_CANNOT_CONNECT
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    oxymoron02 said:
    There is no update to the actual Windows Update service, I'm afraid. Error 80072EF means something is blocking Windows Update from accessing the update server, and this means the 'update' you downloaded was most likely a virus. I recommend installing Malwarebytes immediately. It is free and quite comprehensive in its ability to root out any harmful processes running on your system.

    If you have any problems installing this or any other antiviral software, please let us know.
    There is actually an Update for Updates - it comes down without any consent required, unless you have updating completely disabled, so you may not have noticed it.....
    How to obtain the latest version of the Windows Update Agent
      My Computer


  5. Posts : 17
    Windows 7 Ultimate x32
    Thread Starter
       #5

    @oxymoron02
    As NoelDP said, there is actually an update for Windows Update which is required. Nevertheless, I've been using Malwarebytes since I built my computer. Both Kaspersky and Malwarebytes can not find anything.

    @Saltgrass
    I tried every solution posted on that page (except for F, which was not intended for Windows 7), still getting the error.

    @NoelDP
    I downloaded the 32 bit update agent posted, but when I run the program I just get a "You already have the latest version installed".
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    That doesn't surprise me at all.

    Do you ever get any different response from Windows Updates, or is it 80072EFD every time?

    Please open an Elevated Command Prompt windows, and run the following command

    IPCONFIG /ALL

    copy and paste the results to your reply.

    What Anti-Virus or Firewall programs have EVER been installed on this machine (since the last reformat/reinstall - including any pre-installed by the manufacturer, even if uninstalled prior to activation)


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  7. Posts : 17
    Windows 7 Ultimate x32
    Thread Starter
       #7

    It's always the 80072EFD. And it started occurring directly after it completed the update for Windows Update which was about a month ago.

    As for the anti-viruses, for the moment I'm using Kaspersky as I stated before. When I updated Windows Update I think I was using Avast! or maybe none at all. I rarely have anti-virus installed because it's actually kind of hard to catch a deadly virus

    Since the beginning of the installation of Windows, that's a little bit harder but I'd say Vipre, Bitdefender. So in summary: Avast!, Vipre, Bitdefender, Kaspersky. I don't think the anti-virus is the problem though.

    Thank you for the instructions but I've been involved in fixing computers since 10 years back so I have some experience. Except for Windows Update!

    Here's the output:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Med ensamrätt.

    C:\Windows\system32>ipconfig /all

    IP-konfiguration för Windows

    Värddatornamn . . . . . . . . . . : Niklas-PC
    Primärt DNS-suffix. . . . . . . . :
    Nodtyp. . . . . . . . . . . . . . : Hybrid
    IP-routning aktiverat . . . . . . : Nej
    WINS-proxy aktiverat. . . . . . . : Nej
    Söklista för DNS-suffix . . . . . : lan

    Ethernet-anslutning Anslutning till lokalt nätverk:

    Anslutningsspecifika DNS-suffix . : lan
    Beskrivning . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Fysisk adress . . . . . . . . . . : 00-1D-92-A0-A4-AD
    DHCP aktiverat. . . . . . . . . . : Ja
    Autokonfiguration aktiverat . . . : Ja
    Länklokal IPv6-adress . . . . . . : fe80::ed0c:3fc5:add2:33a9%10(Standard)
    IPv4-adress . . . . . . . . . . . : 192.168.1.65(Standard)
    Nätmask . . . . . . . . . . . . . : 255.255.255.0
    Lånet erhölls . . . . . . . . . . : den 27 juli 2012 12:24:50
    Lånet upphör. . . . . . . . . . . : den 27 juli 2012 16:54:50
    Standard-gateway. . . . . . . . . : 192.168.1.1
    DHCP-server . . . . . . . . . . . : 192.168.1.1
    IAID för DHCPv6 . . . . . . . . . : 167779730
    DUID för DHCPv6-klient. . . . . . : 00-01-00-01-16-B7-93-AE-00-1D-92-A0-A4-AD

    DNS-servrar . . . . . . . . . . . : 192.168.1.1
    NetBIOS över TCP/IP . . . . . . . : Aktiverat

    Tunnelanslutning: isatap.lan:

    Tillstånd . . . . . . . . . . . . : Frånkopplad
    Anslutningsspecifika DNS-suffix . : lan
    Beskrivning . . . . . . . . . . . : Microsoft ISATAP Adapter
    Fysisk adress . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP aktiverat. . . . . . . . . . : Nej
    Autokonfiguration aktiverat . . . : Ja

    Tunnelanslutning: Anslutning till lokalt nätverk* 11:

    Anslutningsspecifika DNS-suffix . :
    Beskrivning . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Fysisk adress . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP aktiverat. . . . . . . . . . : Nej
    Autokonfiguration aktiverat . . . : Ja
    IPv6-adress . . . . . . . . . . . : 2001:0:5ef5:79fb:18a1:1b24:3f57:febe(Stan
    dard)
    Länklokal IPv6-adress . . . . . . : fe80::18a1:1b24:3f57:febe%12(Standard)
    Standard-gateway. . . . . . . . . : ::
    NetBIOS över TCP/IP . . . . . . . : Inaktiverat

    Sorry for the Swedish but I hope you will understand anyway, otherwise just ask for a translation!
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    This type of problem is often teh result of residuals from earlier AVs that have been incompletely uninstalled - and almost none uninstall fully without also running a cleanup tool.

    ou need to run the following tools...
    Avast - avast! Uninstall Utility | Download aswClear for avast! Removal
    Vipre - follow the instructions at How to manually remove VIPRE Antivirus and VIPRE Internet Security
    BitDefender - How to uninstall BitDefender

    Download each, run the tool, then reboot and move to the next - DO NOT attempt to do more than one at a time, or you're likely to have to redo them!

    oncce you've done all of them, reboot a second time to ensure that everthing is complete, then try Windows Update again
      My Computer


  9. Posts : 17
    Windows 7 Ultimate x32
    Thread Starter
       #9

    After running each tool with a reboot in between and with a final reboot I still get the error. Is there any easy way for me to check if I've had any other anti-virus software installed?
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Try eyeballing the Program FIles and Program Files (x86) folders - see if there's anything left behind there.
    I'd also consider uninstalling Kaspersky, running its removal tool, and reinstalling whichever AV takes your fancy - but NOT swapping it around!

    Leave it there - it's a lot easier than you think to get infected!
    Have you run MalwareByes yet?
      My Computer


 
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