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Windows 7: Windows 7 suddenly 'not genuine'

05 Oct 2014   #1

Windows 7 Ultimate x32
Windows 7 suddenly 'not genuine'

I have an older workstation, bought with Vista, and upgraded to Win7 Ultimate. Upgrade was bought via the MS store several years ago (I occasionally get coupons from work to buy stuff). I don't use this box all that much but the other day I went to patch it and it told me that my copy wasn't genuine. The error I get after having it try to is that some files are damaged or missing. Not really interested in rebuilding this box from scratch though I guess that's an option. Below is the output from MGADiag. I'm guessing that my issue is this "Tampered File: %systemroot%\system32\drivers\spsys.sys". I ran SFC which did not find any integrity violations. Am I down to copying this file over from elsewhere? Is this file unique per system or to a version of Windows 7? I have access to other systems but not to win7 32bit. My upgrade media is buried somewhere so may not be easily found.


Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-R67QQ-FVRHP-RTWPQ
Windows Product Key Hash: 5VG8JXYk5mJ3Apowk8gf75ZWYZU=
Windows Product ID: 00426-292-6704362-85743
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {999B0C14-B4FC-4070-A315-7AC80282BDE2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: Registered,
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{999B0C14-B4FC-4070-A315-7AC80282BDE2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RTWPQ</PKey><PID>00426-292-6704362-85743</PID><PIDType>5</PIDType><SID>S-1-5-21-367005675-1604576647-2706173860</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.4 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061209000000.000000+000</Date></BIOS><HWID>7FA03907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>901B47A3201FF0C</Val><Hash>HvOn6d5l4EDglSP4cDMPwGHHlMA=</Hash><Pid>81607-902-8968713-64126</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-670436-00-1033-7600.0000-3392009
Installation ID: 015445376991638962682430117474827122295592476543846370
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: RTWPQ
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 10/5/2014 12:03:27 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000010000
Event Time Stamp: 10:5:2014 11:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   DELL    bMk    
  FACP   DELL    bMk    
  HPET   DELL    bMk    
  BOOT   DELL    bMk    
  MCFG   DELL    bMk    
  SLIC   DELL    bMk

My System SpecsSystem Spec
06 Oct 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\drivers\spsys.sys

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
06 Oct 2014   #3

Windows 7 Ultimate x32

Hi Noel, Thansk, for the reply. I thought I followed the instructions for Windows Genuine and Activation Issues. What part am I missing? I see in the Windows Update instructions, logs are requested which is different from the instructions I read for my issue. I'm happy to post whatever will help, just want to make sure we're all on the same page is all.
My System SpecsSystem Spec

06 Oct 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

It's just that the WU instructions should give me the details I need to see exactly what's going wrong. Mgadiag thells me some stuff but the rest of the data may point to a quick fix.
My System SpecsSystem Spec
06 Oct 2014   #5

Windows 7 Ultimate x32

ok, sure thing. I'll grab that log info when I get home tonight, looks like that will be the middle of the night for you. Is it dangerous for me to swap out the spsys.sys file from another Win7 computer?
My System SpecsSystem Spec
06 Oct 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Possibly - it msy not be the file itself but registry values that are the problem. Please don't try fixing it yourself just yet.
My System SpecsSystem Spec
06 Oct 2014   #7

Windows 7 Ultimate x32

Okay, here's the zipped CBS log directory. I'm running the SURT tool as well. I'll post if the results when I have it.
My System SpecsSystem Spec
06 Oct 2014   #8

Windows 7 Ultimate x32

The SURT install stated that it completed successfully.
My System SpecsSystem Spec
07 Oct 2014   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

I don't see the CheckSUR.log file? please post that, as it looks as if there's damage that it may have recorded and/or fixed.
My System SpecsSystem Spec
07 Oct 2014   #10

Windows 7 Ultimate x32

Here's the log. Doesn't look like there's much there.
My System SpecsSystem Spec

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