Windows 7 suddenly 'not genuine'

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  1. Posts : 14
    Windows 7 Ultimate x32
       #1

    Windows 7 suddenly 'not genuine'


    I have an older workstation, bought with Vista, and upgraded to Win7 Ultimate. Upgrade was bought via the MS store several years ago (I occasionally get coupons from work to buy stuff). I don't use this box all that much but the other day I went to patch it and it told me that my copy wasn't genuine. The error I get after having it try to is that some files are damaged or missing. Not really interested in rebuilding this box from scratch though I guess that's an option. Below is the output from MGADiag. I'm guessing that my issue is this "Tampered File: %systemroot%\system32\drivers\spsys.sys". I ran SFC which did not find any integrity violations. Am I down to copying this file over from elsewhere? Is this file unique per system or to a version of Windows 7? I have access to other systems but not to win7 32bit. My upgrade media is buried somewhere so may not be easily found.

    Thanks!
    Tim

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R67QQ-FVRHP-RTWPQ
    Windows Product Key Hash: 5VG8JXYk5mJ3Apowk8gf75ZWYZU=
    Windows Product ID: 00426-292-6704362-85743
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {999B0C14-B4FC-4070-A315-7AC80282BDE2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{999B0C14-B4FC-4070-A315-7AC80282BDE2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RTWPQ</PKey><PID>00426-292-6704362-85743</PID><PIDType>5</PIDType><SID>S-1-5-21-367005675-1604576647-2706173860</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.4 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061209000000.000000+000</Date></BIOS><HWID>7FA03907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>901B47A3201FF0C</Val><Hash>HvOn6d5l4EDglSP4cDMPwGHHlMA=</Hash><Pid>81607-902-8968713-64126</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-670436-00-1033-7600.0000-3392009
    Installation ID: 015445376991638962682430117474827122295592476543846370
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RTWPQ
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 10/5/2014 12:03:27 PM
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000010000
    Event Time Stamp: 10:5:2014 11:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAgABAAAAAQABAAEAeqi2nDqlqkdYdFbKXN4m2qiMjrY=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    bMk    
      FACP   DELL    bMk    
      HPET   DELL    bMk    
      BOOT   DELL    bMk    
      MCFG   DELL    bMk    
      SLIC   DELL    bMk
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\drivers\spsys.sys

    Please follow the Windows Update Posting Instructions and post the requested data
    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
      My Computer


  3. Posts : 14
    Windows 7 Ultimate x32
    Thread Starter
       #3

    Hi Noel, Thansk, for the reply. I thought I followed the instructions for Windows Genuine and Activation Issues. What part am I missing? I see in the Windows Update instructions, logs are requested which is different from the instructions I read for my issue. I'm happy to post whatever will help, just want to make sure we're all on the same page is all.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    It's just that the WU instructions should give me the details I need to see exactly what's going wrong. Mgadiag thells me some stuff but the rest of the data may point to a quick fix.
      My Computer


  5. Posts : 14
    Windows 7 Ultimate x32
    Thread Starter
       #5

    ok, sure thing. I'll grab that log info when I get home tonight, looks like that will be the middle of the night for you. Is it dangerous for me to swap out the spsys.sys file from another Win7 computer?
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Possibly - it msy not be the file itself but registry values that are the problem. Please don't try fixing it yourself just yet.
      My Computer


  7. Posts : 14
    Windows 7 Ultimate x32
    Thread Starter
       #7

    Okay, here's the zipped CBS log directory. I'm running the SURT tool as well. I'll post if the results when I have it.
      My Computer


  8. Posts : 14
    Windows 7 Ultimate x32
    Thread Starter
       #8

    The SURT install stated that it completed successfully.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    I don't see the CheckSUR.log file? please post that, as it looks as if there's damage that it may have recorded and/or fixed.
      My Computer


  10. Posts : 14
    Windows 7 Ultimate x32
    Thread Starter
       #10

    Here's the log. Doesn't look like there's much there.
      My Computer


 
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