0x8004FE22 (Win 7 activated, but still getting "non-genuine" popup)

Page 2 of 3 FirstFirst 123 LastLast

  1. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #11

    SFC output:
    Windows Resource Protection found corrupt files but was unable to fix some of them.

    CBS file attached.
    Thank you.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    Download WATFix - make sure that you UNTICK the box for the 'download manager, and click on the link on the left of the page, not the big shiny button on the right (which is an ad for the download manager!!) - and use that - extract the .exe file, and run it, then reboot.

    Post back with an MGADiag report, and we'll then see what we can do.

    we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      My Computer


  3. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #13

    Hi,

    Done them.
    MGADiag output:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-CF66B-YBBPF-8HGJ8
    Windows Product Key Hash: 8b3KXN3WYp8U8TBOYhESMKSoL7Y=
    Windows Product ID: 00426-383-2990305-06527
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C448DCA9-78F4-4E41-9C52-EBC1B33F0943}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140706-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C448DCA9-78F4-4E41-9C52-EBC1B33F0943}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8HGJ8</PKey><PID>00426-383-2990305-06527</PID><PIDType>5</PIDType><SID>S-1-5-21-2639045236-29053441-75679838</SID><SYSTEM><Manufacturer>FUJITSU</Manufacturer><Model>LIFEBOOK A531</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>1.24</Version><SMBIOSVersion major="2" minor="6"/><Date>20110927000000.000000+000</Date></BIOS><HWID>B1083307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: c619d61c-c2f2-40c3-ab3f-c5924314b0f3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00212-383-299030-00-1033-7601.0000-2772014
    Installation ID: 014721111234195036068823229023783983005272048681734361
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8HGJ8
    License Status: Initial grace period
    Time remaining: 23580 minute(s) (16 day(s))
    Remaining Windows rearm count: 1
    Trusted time: 10/22/2014 8:50:27 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002000
    Event Time Stamp: 10:17:2014 09:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GGk/wSxUpyEEoiW1N4ypkaAKGtszy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            FUJ           PC      
      FACP            FUJ           PC      
      HPET            FUJ           PC      
      MCFG            FUJ           PC      
      SSDT            FUJ           PtidDevc
      ASF!            FUJ           PC      
      SSDT            FUJ           PtidDevc
      SSDT            FUJ           PtidDevc
      UEFI            FUJ           PC      
      UEFI            FUJ           PC      
      UEFI            FUJ           PC
    (The "sppcomapi" files still seem to be tampered.)
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    Good - that seems to have fixed some of the problems, at least.

    Now please run another SFC /SCANNOW and post the new CBS data - and with any luck it'll show that we only need to fix one or two files.
      My Computer


  5. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #15

    Actually, I haven't experienced the "Not genuine" popup right after rebooting... Let me keep using it for another day, and get back to you later; it might have sorted the problem...
    Thank you!
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    It will come back, I promise you!

    Please do the scans when you can, and then we can get the rest of the problems sorted.
      My Computer


  7. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #17

    Hi,

    It indeed has... So I've done the sfc scan twice, then the SURT, then sfc again (sfc giving the "corrupted files couldn't be fixed" message all the time).

    CBS attached.
    Cheers,

    Joe
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    SFC now has the following errors...
    Code:
     Line 17321: 2014-10-23 08:35:55, Info                  CSI    00000357 [SR] Repairing 8 components
     Line 17322: 2014-10-23 08:35:55, Info                  CSI    00000358 [SR] Beginning Verify and Repair transaction
     Line 17323: 2014-10-23 08:35:55, Info                  CSI    00000359 [SR] Cannot repair member file [l:18{9}]"slmgr.vbs" of Microsoft-Windows-Security-SPP-Tools, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
     Line 17324: 2014-10-23 08:35:55, Info                  CSI    0000035a [SR] Cannot repair member file [l:20{10}]"winver.exe" of Microsoft-Windows-winver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
     Line 17325: 2014-10-23 08:35:55, Info                  CSI    0000035b [SR] Cannot repair member file [l:14{7}]"sfc.exe" of Microsoft-Windows-WRP-Integrity-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
     Line 17326: 2014-10-23 08:35:55, Info                  CSI    0000035c [SR] Cannot repair member file [l:26{13}]"sppcomapi.dll" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
     Line 17327: 2014-10-23 08:35:55, Info                  CSI    0000035d [SR] Cannot repair member file [l:18{9}]"slmgr.vbs" of Microsoft-Windows-Security-SPP-Tools, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
     Line 17328: 2014-10-23 08:35:55, Info                  CSI    0000035e [SR] Cannot repair member file [l:26{13}]"systemcpl.dll" of Microsoft-Windows-systemcpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
     Line 17329: 2014-10-23 08:35:55, Info                  CSI    0000035f [SR] Cannot repair member file [l:14{7}]"sfc.exe" of Microsoft-Windows-WRP-Integrity-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
     Line 17330: 2014-10-23 08:35:55, Info                  CSI    00000360 [SR] Cannot repair member file [l:20{10}]"winver.exe" of Microsoft-Windows-winver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    I'll post a fix protocol for these errors later.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    Looking at the error type in more detail, it looks to me as if the files are present, but that the permissions on them have been badly altered.

    Let's try and see what's happened...

    Open an Elevated Command Prompt, and run the following commands...

    DIR C:\Windows\System32\slmgr.vbs
    ICACLS C:\Windows\System32\slmgr.vbs
    ATTRIB C:\Windows\System32\slmgr.vbs


    Post the results...


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  10. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #20

    Hi,

    There you go:

    Code:
    C:\Windows\system32>DIR C:\Windows\System32\slmgr.vbs
     Volume in drive C has no label.
     Volume Serial Number is 6233-B53D
    
     Directory of C:\Windows\System32
    
    06/10/2009  09:59 PM           113,629 slmgr.vbs
                   1 File(s)        113,629 bytes
                   0 Dir(s)  64,122,568,704 bytes free
    
    C:\Windows\system32>ICACLS C:\Windows\System32\slmgr.vbs
    C:\Windows\System32\slmgr.vbs NT AUTHORITY\SYSTEM:(N)
                                  Everyone:(F)
                                  NT SERVICE\TrustedInstaller:(F)
                                  BUILTIN\Administrators:(RX)
                                  BUILTIN\Users:(RX)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Windows\system32>ATTRIB C:\Windows\System32\slmgr.vbs
    A            C:\Windows\System32\slmgr.vbs
    
    C:\Windows\system32>
      My Computer


 
Page 2 of 3 FirstFirst 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 12:33.
Find Us