error 800B0100 with KB 2978092 and KB 2973112 - failed install


  1. kathikibbles
    Posts : 4
    Windows 7 Enterprise SP1 x64
       New #1

    error 800B0100 with KB 2978092 and KB 2973112 - failed install


    Recently had completely fresh OS install done by the office IT guys, but these two updates keep failing. (A few recent updates have gone through okay.) It says cryptographic service components not registered when I run the windows update repair tool.

    Tried SURT, and tried installing the .msu files to the the \Windows\checkSUR\packages directory, but still no luck. Now got a 8024200 error.

    here are my log files.

    Thank you!
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Here's the CheckSUR summary.
    Code:
    Seconds executed: 479
 Found 70 errors
 Fixed 70 errors
  CSI Manifest All Zeros Total count: 60
  Fixed: CSI Manifest All Zeros.  Total count: 60
  CBS MUM Corrupt Total count: 10
  Fixed: CBS MUM Corrupt.  Total count: 10
  Fixed: CBS Paired File.  Total count: 10
    ... so it managed to fix everything it found.

    The CBS log contained no data from the SFC scan - but did have errors from the above.

    Please run another SFC /SCANNOW and post the new CBS.log
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  4. kathikibbles
    Posts : 4
    Windows 7 Enterprise SP1 x64
    Thread Starter
       New #3

    Dear Noel,

    Thank you for your help. I reran sfc /scannow. Still says that everything is fine.

    I have attached the new CBS.log
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    Please attempt to install the update again, and post the C:\Windows\windowsupdate.log file when complete (especially if it fails!)
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  7. kathikibbles
    Posts : 4
    Windows 7 Enterprise SP1 x64
    Thread Starter
       New #5

    It didn't take too long to fail. It has been trying to install these 2 files every night on shut down (because the .msu files are still in the /package directory?, I'm assuming). Hopefully the windows log says something informative...
    I included a screenshot of the multiple failed installs.
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    The error code here means that the system is still missing some of the download - or at least thinks it's missing.

    See if downloading the offline installers and using those works...

    Download Update for Windows 7 for x64-based Systems (KB2978092) from Official Microsoft Download Center

    I can't see the KB number of the .NET update? - what is it?
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Duh - I forgot I had the WU log to go from!

    Download Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 Service Pack 1 and Windows Server 2008 R2 Service Pack 1 from Official Microsoft Download Center
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  11. kathikibbles
    Posts : 4
    Windows 7 Enterprise SP1 x64
    Thread Starter
       New #8

    Dude, I don't know why that worked now!!
    I had tried the off line installers earlier and they didn't work at the time.
    Anyway, they worked this time, well sort of.
    I still had to run Windows Update again and "install" them again even though the stand alones had already installed.

    Whatever. At this point it's fixed and I am Super Happy!!!

    Thank you SOOOOO much for all your help Noel. You made my day!
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    Glad it worked in the end!
    Dunno why the standalone didn't completely fix it. :shrug:

    Good luck!
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