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Windows 7: Windows Update Error 80073712

23 Oct 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks, Tom! - I'd probably have got there in the end, but...


My System SpecsSystem Spec
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27 Oct 2014   #12
minard3

Server 2008 R2
 
 
SFCFix results

Code:
SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-10-27 15:04:02.194
Using .txt script file at C:\Users\administrator.OAPH\Desktop\SFCFixScript.txt [0]
 

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\6cccd8f687e..b5568f5bd2a_31bf3856ad364e35_6.1.7601.17939_53e9257f597e6d18.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\6cccd8f687e..b5568f5bd2a_31bf3856ad364e35_6.1.7601.17939_53e9257f597e6d18.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\eb791c894c4..db9856f58a7_31bf3856ad364e35_6.1.7601.18327_5cfb25e0f4f5b617.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\eb791c894c4..db9856f58a7_31bf3856ad364e35_6.1.7601.18327_5cfb25e0f4f5b617.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\6cccd8f687e..b5568f5bd2a_31bf3856ad364e35_6.1.7601.17939_53e9257f597e6d18.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\eb791c894c4..db9856f58a7_31bf3856ad364e35_6.1.7601.18327_5cfb25e0f4f5b617.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.
 

Successfully processed all directives.
 
Failed to generate a complete zip file. Upload aborted.

SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2014-10-27 15:05:02.664
Script hash: 64rwQcGEhp/mqwVFrZyhhGAc4LevIOPmCGB+uahzzn0=
----------------------EOF-----------------------
My System SpecsSystem Spec
27 Oct 2014   #13
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Can you run the System Update Readiness Tool please? Post the log when complete:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Also, is Windows Update working now?

Tom
My System SpecsSystem Spec
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28 Oct 2014   #14
minard3

Server 2008 R2
 
 
updated checksur logs

attached are the requested logs. Unfortunately no, Windows update still will not run. There errors are at least different in the Checksur.log now - CSI Mismatched Identity.
My System SpecsSystem Spec
07 Nov 2014   #15
minard3

Server 2008 R2
 
 
Did you guys give up on this?

I'm just wondering if I need to move along to another resource for further help. Thanks.
My System SpecsSystem Spec
08 Nov 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - you fell off the cliff-edge that is my Todo list

As you say...
Code:
Checking Component Store
(f) CSI Mismatched Identity 0x00000000 appid 6cccd8f687e..b5568f5bd2a_31bf3856ad364e35_6.1.7601.17939_53e9257f597e6d18 appid and keyform do not match; appid is wrong.
(f) CSI Mismatched Identity 0x00000000 appid eb791c894c4..db9856f58a7_31bf3856ad364e35_6.1.7601.18327_5cfb25e0f4f5b617 appid and keyform do not match; appid is wrong.

I need to have alook at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
10 Nov 2014   #17
minard3

Server 2008 R2
 
 
no worries, thought maybe i had just stumped you!

Here's the link to the components store - https://onedrive.live.com/redir?resi...int=file%2crar. Thanks.
My System SpecsSystem Spec
10 Nov 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - md3aa.zip - to my OneDrive at Noel's OneDrive

Please download and save it to your desktop.

Right-click on the file and select Extract All, andsave to the default destination (which should be a folder on the desktop)



Create a new System Restore point
Open an Elevated Command Prompt, and run the followingcommands.



Code:
 
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\md3aa\COMPONENTS" C:\Windows\System32\config
 
.


If you get an error with either command, STOP THERE -do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run anotherCheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
10 Nov 2014   #19
minard3

Server 2008 R2
 
 
I downloaded the zip, but haven't ran the commands yet

This is a server 2008 R2 box, so creating a system restore point is not an option, we only have our nightly full system backup to depend on for recovery. So before proceeding, I want to know if something goes haywire with this process, would the server still boot and be functional, or would I be left having to try and recover from a previous system state backup just to get the server to boot up?
My System SpecsSystem Spec
10 Nov 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is very little chance of things going badly-enough wrong to prevent normal booting.
The worst that's likely to happen is that the COMPONENTS file is not properly copied - and the system rebuilds a default one. This is easily corrected, and doesn't usually cause any major problems.
My System SpecsSystem Spec
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 Windows Update Error 80073712




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