Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Virus, Windows update, user profile and now Genuine Windows problem

17 Oct 2014   #1

Windows 7 Ultimate x64
Virus, Windows update, user profile and now Genuine Windows problem

A sorry story - I went to download a copy of Opera, and must have gone to a non-genuine site because all of a sudden I got a host of pop-ups, inc one telling me about a wonderful "Optimiser" product. Had a go at cleaning the virus and then performed a windows update that had come along.
Next boot i have lost my user profile..

Long story short, I think I have cleaned the virus, fixed the user profile issue, but now am lost in the non-genuine Windows nightmare. Diagnostic report below.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-YYFRF-BT3R9-GVFPD
Windows Product Key Hash: 1H2ceMu35VtLDL83p6D/Az8t6k4=
Windows Product ID: 00426-104-2695677-85957
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {17D736EA-ED14-4184-8789-CE8BE0BC3661}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{17D736EA-ED14-4184-8789-CE8BE0BC3661}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GVFPD</PKey><PID>00426-104-2695677-85957</PID><PIDType>5</PIDType><SID>S-1-5-21-3973918536-1164609290-4048156035</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4801</Version><SMBIOSVersion major="2" minor="7"/><Date>20140725000000.000000+000</Date></BIOS><HWID>54553107018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        OEMMCFG.
  FPDT            ALASKA        A M I
  DMAR            A M I         OEMDMAR
  SSDT            INTEL        CpuPm
I have attempted the commands provided elsewhere regarding sppsvc, which were successful. But I can't activate Windows because I can't get an activate link.

If I type "SLUI 4" into the run command it fails with a message 0x80070005 "Access is denied".

My System SpecsSystem Spec
17 Oct 2014   #2

Windows 7 ultimate 64-bit

If it gives you a access denied message while trying to activate windows; you may very well need to change the permissions for your user name in order for you to have access to it as windows 7 has quirks about having access to certain items even if your user name is a administrator. As for the non genuine windows thing; I strongly advise you in the future to never go to a non genuine site for any free browser. Always type the url directly into the address bar of the browser you use as that way you will encounter less issues. To get rid of the non genuine opera copy. I would download and install revo uninstaller from the link below and that should help to get rid of any registry entries in windows as well as the program folder:

download, install, and run the uninstaller from the above link then do a google search for opera browser. Thats your best bet at this point.
My System SpecsSystem Spec
17 Oct 2014   #3
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Hint, hint.
Microsoft likes I.E. used for such things as SLUI 4. I use various browsers but I keep I.E. as my default browser. Now I can't prove this but it does seem to help me with Microsoft matters.

This tutorial by Brink should be helpful.

Activate Windows 7 by Phone
My System SpecsSystem Spec


 Virus, Windows update, user profile and now Genuine Windows problem

Thread Tools

Similar help and support threads
Thread Forum
How to give a user another user's old Windows profile?
I have a manager who is quitting and another manager is taking his place and they asked for him to have the same profile. I know I can copy/paste his folders into the new profile but is there a way to simply "Rename" the profile to the new user's username and have them login to that exact profile?
General Discussion
The User Profile Service failed the logon. User profile cannot be load
Hi, at windows start i get the message "The User Profile Service failed to logon. User profile cannot be loaded". There was no known activity last time system was up and running and it was shut down normal. The desctop(HP) was delivered some years ago with V7 installed, ONE personal userID...
General Discussion
Windows 7 wont start to user profile after MSE update of 3 April
Hi, I haven't posted for a while now as everything had been running great, however I now have a problem. :( My PC installed an update on shutdown yesterday morning, but when I came to boot it up again a little later, it seemed OK up to the screen with the user profile icons. When I clicked...
Windows Updates & Activation
User Profile Corruption/RegIssues? How to monitor windows (user login)
When I login to windows (7, Ultimate x64) on most profiles (created a new one, affected, logged into my admin account, 1 of 2 user accounts, a clean one for lightweight surfing with no load time for all 3rd party s/w) and my monitor goes from extended (blank) (1920x1080) to ... looking like it has...
General Discussion
HI I had a virus cause several reg key leaks warning 1530 user profile
I had a virus and when I tried to shutdown my system hung and I had to unplug and when restarted Norton removed Bloodhound Exploit 281 and I found Warning 1530 User Profile Service application had files still in use they will be unloaded now there were preferences,settings, and a couple...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:56.
Twitter Facebook Google+