Windows 7 trying to install IE 10 & 11 by Windows update, error 9C59

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  1. Kandilo
    Posts : 14
    Windows 7 Professional SP1 32bit
       New #1

    Windows 7 trying to install IE 10 & 11 by Windows update, error 9C59


    Hi, folks
    for some time my windows 7 x64 professional is trying to update itself with IE 10 and 11 but everytime ends up with an error 9C59. I tried everything with Microsoft fixit, System update readiness tool & system repair with no success because the system tryed many times, persistently to install the updates and ended with disk checking for errors and no results at all. Also, last week I had a problem with the installation of my KAV 2014 (Kaspersky) which is by the way licenced - it said that there was a problem with licence, corrupt one and by advice of a friend I tried to reinstall the program but it ended with a message - you already have another installation on the computer. So, I tried to uninstall it first and to reinstall again but allthough I don't have the application now in program files it says me that I cannot install the program cause I allready have it installed. I don't understand. Please, help !
    here is the CBS file from this computer !
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  3. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #2

    A common problem with AV. An AV is scattered throughout the computer. To remove try the removal tool
    Service articles
    Start by making a System Restore point just in case.
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    Very few AV's give serious problems with installation of updates - it it's quite often a temporary problem.

    Here the problem is almost certainly NOTHING to do with the AV in use.

    The problem is with system corruption.

    CheckSUR shows the following problems...
    Code:
    Unavailable repair files:
 winsxs\manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.21855_el-gr_858174c0f97d1ea7.manifest
 winsxs\manifests\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d.manifest
 winsxs\manifests\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa.manifest
 winsxs\manifests\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_0a05155c41430a44.manifest
 winsxs\manifests\amd64_netfx-aspnet_wp_exe_b03f5f7f11d50a3a_6.1.7600.20804_none_3aed5b964dc79b9e.manifest
 winsxs\manifests\amd64_f1437b1cd6f4cef525c97129653ee17b_31bf3856ad364e35_6.1.7601.21855_none_78a67ffa9b58eac1.manifest
 winsxs\manifests\amd64_netfx-aspnet_wp_exe_b03f5f7f11d50a3a_6.1.7600.16677_none_51c1c028341a398b.manifest
 servicing\packages\Package_177_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_178_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_179_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_180_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2443685~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2446709_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB2478661_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_177_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_178_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_179_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_180_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2443685~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2446709_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB2478661_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat

    HOWEVER - the CheckSUR log itself is corrupted!

    This almost certainly means that there is a hardware problem - probably with RAM

    I suggest running a memory test using MemTest86++ https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

    Run at least 3 passes and post the results.

    If it passes OK, then we'll take another look at the results.
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  6. Kandilo
    Posts : 14
    Windows 7 Professional SP1 32bit
    Thread Starter
       New #4

    Reply to Noel DP !


    I did the memory test with Mem86++ 4.10 today and I did it also with Windows memory diagnostic tool but neither the first nor the second found anything. There were no errors at all. I did the test for three passes.
    I attached the DAT file to the message, but something else's bothering me. I've bought a new Canon printer 2 days ago and tried to install it on this computer for several times but with no success - it keeped telling me that the printer was not recognized or the USB connection wasn't made. On the contrary, I checked the USB cables & connectiones and they were O.K.; I tried to install another printer - Xerox but again I didn't succeed.
    I'm almost sure that this has something to do with the problems with windows update. I don't know what to do ,please help - give me some advice ! I need to use printer in my everyday work !
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    I need to see your event logs - this could be due to other hardware problems such as a bad PSU, or even a failing CPU.


    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.
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  8. Kandilo
    Posts : 14
    Windows 7 Professional SP1 32bit
    Thread Starter
       New #6

    Reply to NoelDP !


    Hi,
    here are the files that you've asked for !
    Thumbs up !
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Found it

    It looks as if your hard drive may be failing.
    Back up your data to external media NOW - once you've done that, then run a full CHKDSK...

    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.
    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
    The CHKDSK will take a few hours depending on the size of the drive, so be patient!
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    Then post the new Application even log.
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  11. Kandilo
    Posts : 14
    Windows 7 Professional SP1 32bit
    Thread Starter
       New #8

    Reply to NoelDP !


    Hello,
    I'm attaching the files that you've serching for !
    waiting for another advice...
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    You have a definite problem witht the hard drive -
    80 KB in bad sectors.
    That means that you have 20 bad sectors, and indicates that your drive is failing - and at an increasing rate, too

    You need to plan for either a replacement hard drive, or a replacement computer
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  13. Kandilo
    Posts : 14
    Windows 7 Professional SP1 32bit
    Thread Starter
       New #10

    Reply to NoelDP !


    That's terrible news, but anyway thanks.
    thank you for the great efforts that you've made to help me but obviously I'll need to replace the computer with a new one.
    You've been a great help ! Greetings...
      My Computer
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