Windows Update Error Code 9C48

adora68 · 21 Oct 2014

I get this error trying to install "Internet Explorer 11 for Windows 7 for x64-based Systems"

I already have IE 11 installed and running properly, so I know it's stuck somewhere.
I followed the Windows Update Posting Instructions post before starting this thread, so I have run the System Update Readiness Tool and System File Checker. I'm attaching the CBS zip file.

Oh, and this system is running Windows 7 Home Premium. My system specs are for a different computer.

NoelDP · 22 Oct 2014

We need the full CBS folder data - what you've uploaded so far is almost useless.

adora68 · 22 Oct 2014

Hopefully, these are what you need.

NoelDP · 23 Oct 2014

SFC claims to have found and fixed a number of problems.
If you do a Check for Updates, does it still want to install IE?
Please post the CheckSUR.log file.

adora68 · 23 Oct 2014

Yes, it still tries to install IE 11 and fails with the same error code. I ran SUR again and it came up clean. I'm attaching the log.

NoelDP · 23 Oct 2014

Hokay! CheckSUR is as you say, clean.
Please post the following files...
C:\Windows\windowsupdate.log
C:\Windows\IE11_Main.log

adora68 · 23 Oct 2014

Here they are.

NoelDP · 23 Oct 2014

Here's the error log from the IE_Main log file...

Code:

00:00.000: ====================================================================
00:00.016: Started: 2014/10/22 (Y/M/D) 23:37:43.461 (local)
00:00.031: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.031: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.031: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.031: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
00:00.047: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.047: INFO:    ...and 11.1.0.0...
00:00.047: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.047: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.047: ERROR:   Internet Explorer version check failed.
00:00.047: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.140: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.187: INFO:    SQM Upload returned 403
00:03.167: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE18C6.tmp
00:03.182: INFO:    Unable to remove directory C:\Windows\TEMP\IE18C6.tmp, marking for deletion on reboot.
00:03.182: INFO:    Released Internet Explorer Installer Mutex

The only thing I can think is that something is telling WU that IE11 is not installed when in fact it is.
My knowledge isn't deep enough to be able to see why - so I'm going to call for some assistance.
Don't run away!

NoelDP · 24 Oct 2014

Here's what I've been advised...

First download and save to your Desktop the installer for IE11: Download Internet Explorer 11 - Microsoft Windows
Rename it to IE11Update (file extension: .exe)

Then uninstall your current version of IE11. Follow the same procedure as given here except replace all IE9 references with IE11: How do I install or uninstall Internet Explorer 9? - Windows Help

Restart your computer.

Start an Elevated Command Prompt:

Type in, pressing enter after each line:

cd "%userprofile%\Desktop"
IE11Update.exe /update-no

Allow the installation to complete. Restart your computer when done.

Re-run Windows Update and install all new IE11 updates. Hopefully that will resolve the problem

adora68 · 24 Oct 2014

Internet Explorer 11 does not appear in the list of Installed Updates, so I cannot uninstall it using the procedure described.

It is not in the list of installed programs nor is it checked under "Turn Windows features on or off."