Windows Update - four failures (Codes 80073712 and 9C57)

cwilly8 · 25 Oct 2014

Windows 7 Home Premium SP1, 64-bit
Ran System Update Readiness Tool and SFC /scannow (no problems found in SFC, but it ran so fast I wonder if it ran correctly). Also I ran SFC several times, rebooted, and ran it several more times.

Here are the updates I tried to run and the error codes:
KB2862330 (Code 80073712)
KB2984972 (Code 80073712)
KB2894844 (Code 80073712)
Internet Explorer 11 (Code 9C57)

I tried to upload the CBS.zip file, but got "500 - Internal Server Error." The zip file is 9.5MB, and the table says a max of 8MB is allowed. Is it possible to shrink it more?

Thanks for any help!

NoelDP · 26 Oct 2014

Delete the oldest CBSPersist file, and try again - or upload the file to a fileshare service (preferably DropBox or OneDrive) and post a link

cwilly8 · 26 Oct 2014

OK. I used the Dropbox method. Here is the link to the CBS.zip file:

https://dl.dropboxusercontent.com/u/75303274/CBS.zip

Thanks for your help!

NoelDP · 26 Oct 2014

The CheckSUR gave the following error...

Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

cwilly8 · 26 Oct 2014

Components.zip is at this link:

https://dl.dropboxusercontent.com/u/...components.zip

Thanks!

NoelDP · 26 Oct 2014

I was afraid of that - there is massive corruption present, and I don't think it's repairable by any means in my possession.

our best hop is a repair install - see the tutorial here... Repair Install

cwilly8 · 26 Oct 2014

Please disregard this entry. I didn't scroll down far enough on the page.

I am sorry to seem (be?) ignorant, but when I try to find the 64-bit SP1 latest version at the linked page:

Windows 7 Direct Download Links, Official Disk Images from Digital River

I come to a table that appears to offer three languages: Chinese, Danish, and Dutch. Also there is nothing in the column for SP1 U for Home Premium. Your help for this rather old codger is much appreciated!

NoelDP · 26 Oct 2014

Scroll further down the page - all the other main languages are there as well. (Including US English)

cwilly8 · 27 Oct 2014

I did the Repair Install. Mostly it looks like things are good. Windows Update shows that I am current on all important updates.

However, there are a couple of things not working right. First of all, my Avast antivirus will not run ("side-by-side configuration is incorrect"). I cannot download Avast from download.cnet.com. I click on the link (in Firefox) and nothing happens.

Adobe Photoshop will not run ("0xc01500002"), nor will Photoshop Elements ("side-by-side configuration is incorrect").

Also, I cannot locate Internet Explorer.

What do you think about these problems? Thanks!

NoelDP · 28 Oct 2014

side-by-side configuration errors are usually the result of problems with Visual C++ installs.
Please run SFC and CheckSUR, and post the new CBS data - it should give us enough data to know what to look for.

Unable to locate Internet Explorer? - that's a new one! what happens if you click on the Start button and enter iexplore.exe in the Search box and hit the Enter key?