![]() |
|
12 Nov 2014 | #1 |
|
Windows 7 PC wont update or shut down
Hello, my pc tries to do updates at shut down but they fail and it wont turn off.
I also can't install or update anything like java or adobe, I get errors. I have installed the SURT tool, ran the SFC scan (no problems) but the CBS folder is 37.1 meg? There are currently 19 failed updates, do you need the codes for all of them? Thanks |
My System Specs![]() |
. |
|
13 Nov 2014 | #2 |
![]() |
Pleasefollow the WindowsUpdate Posting Instructions and post the requested data
If the file is too large (8MBcompressed), remove the older CBSPersist cab files until the final file isbelow the limit - you can always post them separately after zipping them. (theforum doesn't allow the upload of bare CAB files, for a number of reasons) |
My System Specs![]() |
13 Nov 2014 | #3 |
|
Thanks, hope I got the right files...
|
My System Specs![]() |
. |
|
14 Nov 2014 | #4 |
![]() |
Your CBS log shows the problem as this...
Code:
2014-11-14 05:02:08, Info CBS EvaluateApplicability, package: Microsoft-Windows-EmbeddedSDP-wrapper~31bf3856ad364e35~amd64~~6.1.7601.17514, Package applicability: Absent. 2014-11-14 05:02:08, Info CBS Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0 2014-11-14 05:02:08, Info CBS Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND] 2014-11-14 05:02:08, Info CBS Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND] 2014-11-14 05:02:08, Error CBS Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND] 2014-11-14 05:02:08, Info CBS Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND] 2014-11-14 05:02:08, Error CBS Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND] I suspect that your best option is going to be a repair install, as this error, while fairly common, has no known specific cure. See the instructions here... Repair Install |
My System Specs![]() |
15 Nov 2014 | #5 |
|
Thanks, SP1 was installed about 3 years ago and the PC has been fine since then, why would it be causing problems now? Could it be anything else?
Something else I have noticed, there are new folders appearing on my 2nd hard drive, this is todays: 3ba2b779ac589c1fa4cd0f9f Heaps of others with similar long names, I have no idea how they are getting there or what's in them. |
My System Specs![]() |
16 Nov 2014 | #6 |
![]() |
Those folders are being created by abortive attempts to install updates - it's normal for Windows to put them in the drive with the most free space. We can worry about cleanup after we solve the basic problem.
You say that SP1 is installed? Please post the C:\Windows\windowsupdate.log file |
My System Specs![]() |
16 Nov 2014 | #7 |
|
Computer\properties says SP1 is installed, unless its wrong?
Is that windowsupdate.log file a text document about 2mb? |
My System Specs![]() |
17 Nov 2014 | #8 |
![]() |
Yep - that's the file I need.
It sounds as if it's the SP1installer patch itself that is causing problems here - it's a fairly common problem, but one which I've never see a satisfactory cure for, apart from a repair install. ![]() |
My System Specs![]() |
17 Nov 2014 | #9 |
|
File attached, thanks
|
My System Specs![]() |
17 Nov 2014 | #10 |
![]() |
The problem updates are all failing with 0x8024200B or 0x80070643 errors - since most seem to be related to Office, let's check that the OSE service is allowed to run properly.
Please open an Elevated Command Prompt, and run the following commands.. SC QC OSE SC QUERYEX OSE post the results. Here are some instructions to make lifeeasier ![]() 1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt. 2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once. 3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response. |
My System Specs![]() |
![]() |
Thread Tools | |
Similar help and support threads | ||||
Thread | Forum | |||
Windows 7 Home Premium 64 bit Suddenly extremely slow, wont shut down I came home to and found my mother upset because her Windows 7 Home Premium 64 bit laptop had suddenly become extremely slow. She had tried shutting it down, but it isn't shutting down right. THe task bar and icons disappear, but the background stays and it just stays there, like it was in a coma.... |
Performance & Maintenance | |||
wont shut down when i try to shut down windows it gets stuck on the shutting down and i have to force shut it by holding the power button |
General Discussion | |||
Windows wont shut down ! I get some different messages when i try to shut down Windows. Sometimes i get a message that a program is running, and sometimes it just says "shutting down". I waited up to 2 hours but nothing happends. I have of course tried Ctrl-alt-delete, and the task manager, but all the proceses running... |
General Discussion | |||
Windows 7 wont shut down Hey everyone, So this morning, for some stupid reason I desided to update my bios, even tho it has been working fine. What made me update was all the improve this and that on the changelogs :P Anyway, the flashing went fine and all and when it was about to start it didnt get into windows. Now... |
General Discussion | |||
Windows 7 wont shut down says its updating My laptop says its updating but I left it on over night and it still says updating 1 of 3. Tried mutiple times wont updat are shut down regular. |
Windows Updates & Activation |
Our Sites |
Site Links |
About Us |
Find Us |
Windows 7 Forums is an independent web site and has not been authorized,
sponsored, or otherwise approved by Microsoft Corporation.
"Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd All times are GMT -5. The time now is 17:36. |
![]() ![]() ![]() ![]() ![]() |