This computer is not running genuine Windows

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  1. themexican
    Posts : 24
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       New #1

    This computer is not running genuine Windows


    Hello!
    I have been looking for an answer on this issue as well. I started getting the message "This computer is not running genuine Windows" recently. I have run a checkdisk and file system checker with no errors.

    NoelDP, if you don't mind looking at my MGADiag report as well, I would appreciate it:

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FB72Q-DMDPT-7QK94
Windows Product Key Hash: c+o5tgj57YkMEMvFPa1ld9IJWyg=
Windows Product ID: 00371-838-9759973-85050
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C27F0086-499D-483F-90DD-AA2493EC788C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C27F0086-499D-483F-90DD-AA2493EC788C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QK94</PKey><PID>00371-838-9759973-85050</PID><PIDType>5</PIDType><SID>S-1-5-21-1526449900-4281526311-3114847299</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1203</Version><SMBIOSVersion major="2" minor="7"/><Date>20120524000000.000000+000</Date></BIOS><HWID>5ADF3407018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. 

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 11:8:2014 08:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


HWID Data-->
HWID Hash Current: PgAAAAIAAgABAAIABAACAAAAAwABAAEAHKIa/rehpjN0xGTHyqQYrWDCif/EljC6JrXkrqXZVlRyir5BNCE=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        OEMMCFG.
  SSDT            AMICPU        PROC
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.



    Code:
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S  
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S               
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S 
 .
    Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

    2) To run the commands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

    3) To copy the results... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
      My Computer
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  4. themexican
    Posts : 24
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #3

    Here are the results:

    Code:
    Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>
    All of them have missing registry key or value.

    Would it be possible if you can explain how is it that it got to this "not genuine" state?

    Thanks!
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4



    I've uploaded a file - sluicom64.zip - to myOneDrive at Noel's OneDrive

    Pleasedownload and save it to your desktop.

    Right-clickon the saved file and select Extract all...

    Saveit to the default location

    Thisshould create a file sluicom64.reg



    right-clickon the file, and select Merge

    Acceptthe warnings, - you should then get a 'Success' message.

    Closeall windows, and reboot.



    Runanother MGADiag report, and post the results.
      My Computer
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  7. themexican
    Posts : 24
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #5

    Here is the new report:

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FB72Q-DMDPT-7QK94
Windows Product Key Hash: c+o5tgj57YkMEMvFPa1ld9IJWyg=
Windows Product ID: 00371-838-9759973-85050
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C27F0086-499D-483F-90DD-AA2493EC788C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C27F0086-499D-483F-90DD-AA2493EC788C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QK94</PKey><PID>00371-838-9759973-85050</PID><PIDType>5</PIDType><SID>S-1-5-21-1526449900-4281526311-3114847299</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1203</Version><SMBIOSVersion major="2" minor="7"/><Date>20120524000000.000000+000</Date></BIOS><HWID>5ADF3407018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:8:2014 08:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAIAAgABAAIABAACAAAAAwABAAEAHKIa/rehpjN0xGTHyqQYrWDCif/EljC6JrXkrqXZVlRyir5BNCE=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        OEMMCFG.
  SSDT            AMICPU        PROC
    Thanks!
      My Computer
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    That's got the easy bit done

    Now comes the hard work...
    Code:
    Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.
    This can be a major pain to isolate and fix, since there are many possible sources of this message.


    Open Event Viewer

    click on theWindows logs entry in the left pane to expand it.

    Now click on theApplication entry - wait while it loads.

    Click on 'File'in the menu bar and select Save...

    Save the file asAppevt.evtx

    Repeat for theSystem log

    then zip both,and upload them.

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  10. themexican
    Posts : 24
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #7

    Here they are!
      My Computer
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    Hmmm - i keep getting a warning in event viewer hcmon event id 0= would help at least two common errors in the System log...

    You seem to be having a number of other problems as well... mostly associated with the Event system (!) or the Shadow Copy system

    I think we need to work on the System Log first - so please follow the guidelines in the above link and see if they help (and/or see if updating the VMware install helps)

    Test for a day or so, and then post a new set of Event logs.
      My Computer
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  12. themexican
    Posts : 24
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #9

    I am trying to update VMware, but i am getting "The MSI " Failed"

    To update, i need to uninstall the current version and install the update. Then i decided to disable the service as the link mentioned "VMware USB Arbitration" but right after I selected Services (Computer Mangement > Services and Applications) I got this script error:
    Line: 5
    Char: 5
    Error: Library not registered.
    Code: 0
    URL: res://C:\Windows\system32\mmcndmgr.dll/views.js
    Do you want to continue running scripts on this page?
    [Yes][No]
    Should i move forward with disabling the service as suggested in the link and ignore this script error? What about updating VMware?
      My Computer
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    Open an Elevated COmmand Prompt, and run the following command...

    REGSVR32 mmcndmgr.dll

    You should get a popup appear - what does it say (EXACTLY, please!)

    If it says 'Succeeded' - reboot and try again.
      My Computer
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