Error 9c48 internet explorer 9

ianniow · 20 Nov 2014

Hi
Started getting this yesterday which is wierd as IE9 was installed (18/‎09/‎2013 by windows updates) and still working and now updates thinks it needs to install again.
So SFC /Scannow ran with no errors.
Checksur Ran with error I have downloaded the offended kb files expanded and placed them in windows temp checksur packages folder and ran again. Now it is saying cupt files on ones that I cannot find
Attached is the zipped cbs folder.
Thanks in advance

NoelDP · 20 Nov 2014

Your CheckSUR scan shows the following problems:

Code:

Summary:
Seconds executed: 604
 Found 2 errors
  CBS MUM Corrupt Total count: 1
  CBS Catalog Corrupt Total count: 1
Unavailable repair files:
 servicing\packages\Package_for_KB2977629~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_for_KB2977629~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_for_KB2977629~31bf3856ad364e35~x86~~9.4.1.0.cat
 servicing\packages\Package_for_KB2977629~31bf3856ad364e35~x86~~9.4.1.0.cat

These files are from IE9, and will prevent the proper installation of IE11.

I'll post a fix a little later.

NoelDP · 20 Nov 2014

I've uploaded a file - innaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder innaain the same place.
Open this folder- there should be one folder inside it (Packages)

Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

ianniow · 21 Nov 2014

Thanks for that I could not find those files and now I have done what you said IE11 is installed everything is working :)

NoelDP · 21 Nov 2014

Great! - tip for the future...
If you extract the cat and mum files from an update, you'll always find one pair named 'update.'cat/mum - these are simply renamed to the 'Package_for_' files you need.