cannot install automatic windows updates

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #11

    You have a couple of problems with services.
    1) PNRPSVC - is failing to load because of some obscure failure to find the relevant file
    2) P2PSVC is failing as a result of 1
    3) Carbonite services are failing
    4) The BITS service is failing to start - error 0x8007277A

    These are all network-related services, so the likelihood is that there is a problem with the Winsock catalog.

    Open an Elevated Command Prompt, and run the following command

    NETSH WINSOCK RESET

    You'll be advised to reboot - do so, and then try Windows Update again.
    Post back with the results, and a new System event log.
      My Computer
    Quote Quote

  3. SandyVC
    Posts : 8
    Windows 7 64
    Thread Starter
       New #12

    Hi Noel

    Thanks again for all your help!
    :)
    I did the elevated command prompt as instructed and this time Windows Update worked!!! There was an update which I installed. Then I saved the Appevt and System logs and they are attached.
      My Computer
    Quote Quote

  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #13

    Great!
    The Event logs look a lot healthier now - not perfect, but probably good enough
      My Computer
    Quote Quote

  6. SandyVC
    Posts : 8
    Windows 7 64
    Thread Starter
       New #14

    Everything seems to be working OK now. Thank you, thank you, a million thank yous. You're the best! :)
    Sandy
      My Computer
    Quote Quote

 
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