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Windows 7: Windows Update not working

20 Nov 2014   #1

Windows 7 Home Premium 64-bit
Windows Update not working

Please see link to previous history in WGA forum -- downloaded and installed new HDD raid drivers suggested by Noel Paton. Windows update still not working. Was unable to download or install SURT. Got error message 0xc8000222 attempting to install.

My System SpecsSystem Spec
21 Nov 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Hello again
Let's have a look at the services surrounding Windows Update...

Please downloadthe Farbar Service Scanner from

Right-click onthe saved file and select 'Run as Administrator', and tick all the options,then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
21 Nov 2014   #3

Windows 7 Home Premium 64-bit

Hi Noel, Thanks for your help. Here is the FSS file...

Farbar Service Scanner Version: 21-07-2014
Ran by Lee (administrator) on 21-11-2014 at 14:43:11
Running from "C:\Users\Lee\Downloads\Downloads"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
Internet Services:
Connection Status:
Localhost is accessible.
LAN connected.
Google IP is accessible. is accessible. is accessible.

Windows Firewall:
Firewall Disabled Policy:

System Restore:
System Restore Disabled Policy:

Action Center:

Windows Update:
Windows Autoupdate Disabled Policy:

Windows Defender:
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

Other Services:

File Check:
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****
My System SpecsSystem Spec

21 Nov 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

That looks pretty much normal.
... which makes troubleshooting a little difficult.

Let's have a look at what else has been going wrong..

Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

My System SpecsSystem Spec

 Windows Update not working

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