Windows 7 Update Error Persisting

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  1. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #11

    Here you go.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    That shows that the tool ran properly today, and found no problems.

    I think we'll have to go at this a different way...


    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.
      My Computer


  3. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #13

    Is this the one? I hope I did that one right.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    Perfect

    I note a few things...
    Both files are fairly short by most standard - the only have data from today in them
    The Search service had problems with a bad index.
    The sptd driver/service failed to load - this is part of the Daemon Tools suite, and is known to cause problems in WIndows 7

    This error code in earlier version of Office was due to a registry error - let's have a look at yours in some detail...

    Open an Elevated Command Prompt, and run the following commands...

    REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage /s

    post the results.


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  5. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #15

    Code:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\Glen>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\
    CodePage /s
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage
        OEMHAL    REG_SZ    vgaoem.fon
        10081    REG_SZ    c_10081.nls
        1254    REG_SZ    c_1254.nls
        857    REG_SZ    c_857.nls
        20905    REG_SZ    c_20905.nls
        28593    REG_SZ    c_28593.nls
        1026    REG_SZ    c_1026.nls
        10003    REG_SZ    c_10003.nls
        949    REG_SZ    c_949.nls
        1361    REG_SZ    c_1361.nls
        20833    REG_SZ    c_20833.nls
        20949    REG_SZ    c_20949.nls
        50225    REG_SZ    c_is2022.dll
        51949    REG_SZ    c_20949.nls
        500    REG_SZ    c_500.nls
        10004    REG_SZ    c_10004.nls
        1256    REG_SZ    c_1256.nls
        720    REG_SZ    c_720.nls
        708    REG_SZ    c_708.nls
        864    REG_SZ    c_864.nls
        20420    REG_SZ    c_20420.nls
        28596    REG_SZ    C_28596.NLS
        10008    REG_SZ    c_10008.nls
        936    REG_SZ    c_936.nls
        52936    REG_SZ    c_is2022.dll
        54936    REG_SZ    c_g18030.dll
        20936    REG_SZ    c_20936.nls
        50227    REG_SZ    c_is2022.dll
        10029    REG_SZ    c_10029.nls
        775    REG_SZ    c_775.nls
        1257    REG_SZ    c_1257.nls
        28594    REG_SZ    C_28594.NLS
        28603    REG_SZ    c_28603.nls
        10001    REG_SZ    c_10001.nls
        932    REG_SZ    c_932.nls
        20290    REG_SZ    c_20290.nls
        20932    REG_SZ    c_20932.nls
        50220    REG_SZ    c_is2022.dll
        50221    REG_SZ    c_is2022.dll
        50222    REG_SZ    c_is2022.dll
        21027    REG_SZ    c_21027.nls
        10007    REG_SZ    c_10007.nls
        1251    REG_SZ    c_1251.nls
        866    REG_SZ    c_866.nls
        855    REG_SZ    c_855.nls
        20880    REG_SZ    c_20880.nls
        28595    REG_SZ    C_28595.NLS
        20866    REG_SZ    c_20866.nls
        21866    REG_SZ    c_21866.nls
        21025    REG_SZ    c_21025.nls
        57002    REG_SZ    c_iscii.dll
        57003    REG_SZ    c_iscii.dll
        57004    REG_SZ    c_iscii.dll
        57005    REG_SZ    c_iscii.dll
        57006    REG_SZ    c_iscii.dll
        57007    REG_SZ    c_iscii.dll
        57008    REG_SZ    c_iscii.dll
        57009    REG_SZ    c_iscii.dll
        57011    REG_SZ    c_iscii.dll
        57010    REG_SZ    c_iscii.dll
        10010    REG_SZ    c_10010.nls
        10017    REG_SZ    c_10017.nls
        10082    REG_SZ    c_10082.nls
        1250    REG_SZ    c_1250.nls
        852    REG_SZ    c_852.nls
        28592    REG_SZ    C_28592.NLS
        10000    REG_SZ    c_10000.nls
        437    REG_SZ    c_437.nls
        850    REG_SZ    c_850.nls
        858    REG_SZ    c_858.nls
        1252    REG_SZ    c_1252.nls
        37    REG_SZ    c_037.nls
        20285    REG_SZ    c_20285.nls
        28591    REG_SZ    C_28591.NLS
        20127    REG_SZ    c_20127.nls
        20269    REG_SZ    c_20269.nls
        20105    REG_SZ    c_20105.nls
        20106    REG_SZ    c_20106.nls
        20107    REG_SZ    c_20107.nls
        20108    REG_SZ    c_20108.nls
        865    REG_SZ    c_865.nls
        863    REG_SZ    c_863.nls
        861    REG_SZ    c_861.nls
        860    REG_SZ    c_860.nls
        10079    REG_SZ    c_10079.nls
        1047    REG_SZ    c_1047.nls
        1140    REG_SZ    c_1140.nls
        1141    REG_SZ    c_1141.nls
        1142    REG_SZ    c_1142.nls
        1143    REG_SZ    c_1143.nls
        1144    REG_SZ    c_1144.nls
        1145    REG_SZ    c_1145.nls
        1146    REG_SZ    c_1146.nls
        1147    REG_SZ    c_1147.nls
        1148    REG_SZ    c_1148.nls
        1149    REG_SZ    c_1149.nls
        20277    REG_SZ    c_20277.nls
        20278    REG_SZ    c_20278.nls
        20280    REG_SZ    c_20280.nls
        20284    REG_SZ    c_20284.nls
        20297    REG_SZ    c_20297.nls
        20871    REG_SZ    c_20871.nls
        20924    REG_SZ    c_20924.nls
        28599    REG_SZ    c_28599.nls
        28605    REG_SZ    c_28605.nls
        870    REG_SZ    c_870.nls
        10021    REG_SZ    c_10021.nls
        874    REG_SZ    c_874.nls
        20838    REG_SZ    c_20838.nls
        10005    REG_SZ    c_10005.nls
        1255    REG_SZ    c_1255.nls
        862    REG_SZ    c_862.nls
        28598    REG_SZ    c_28598.nls
        38598    REG_SZ    c_28598.nls
        20424    REG_SZ    c_20424.nls
        10006    REG_SZ    c_10006.nls
        1253    REG_SZ    c_1253.nls
        737    REG_SZ    c_737.nls
        869    REG_SZ    c_869.nls
        20273    REG_SZ    c_20273.nls
        28597    REG_SZ    C_28597.NLS
        20423    REG_SZ    c_20423.nls
        875    REG_SZ    c_875.nls
        1258    REG_SZ    c_1258.nls
        10002    REG_SZ    c_10002.nls
        950    REG_SZ    c_950.nls
        20000    REG_SZ    c_20000.nls
        20001    REG_SZ    c_20001.nls
        20002    REG_SZ    c_20002.nls
        20003    REG_SZ    c_20003.nls
        20004    REG_SZ    c_20004.nls
        20005    REG_SZ    c_20005.nls
        20261    REG_SZ    c_20261.nls
        50229    REG_SZ    c_is2022.dll
        ACP    REG_SZ    1252
        OEMCP    REG_SZ    437
        MACCP    REG_SZ    10000
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage\EUDCCodeRange
        949    REG_SZ    C9A1-C9FE,FEA1-FEFE
        936    REG_SZ    AAA1-AFFE,F8A1-FEFE,A140-A7A0
        932    REG_SZ    F040-F9FC
        950    REG_SZ    FA40-FEFE,8E40-A0FE,8140-8DFE,C6A1-C8FE
    
    
    C:\Users\Glen>
    This is the results you needed, right?
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    It looks like there may be three registry entries missing - or more.

    Possibly a repair of the Office system would be a good idea, since I don't have access to Office 2013, and can't be too specific about a fix.

    https://support.office.com/client/Re...e-a6b40c5bb88b should help
      My Computer


  7. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #17

    Thank you. Will update if the problem persists.
      My Computer


 
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