New
#11
Here you go.
Here you go.
That shows that the tool ran properly today, and found no problems.
I think we'll have to go at this a different way...
Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
Is this the one? I hope I did that one right.
Perfect
I note a few things...
Both files are fairly short by most standard - the only have data from today in them
The Search service had problems with a bad index.
The sptd driver/service failed to load - this is part of the Daemon Tools suite, and is known to cause problems in WIndows 7
This error code in earlier version of Office was due to a registry error - let's have a look at yours in some detail...
Open an Elevated Command Prompt, and run the following commands...
REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage /s
post the results.
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
This is the results you needed, right?Code:Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Glen>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\ CodePage /s HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage OEMHAL REG_SZ vgaoem.fon 10081 REG_SZ c_10081.nls 1254 REG_SZ c_1254.nls 857 REG_SZ c_857.nls 20905 REG_SZ c_20905.nls 28593 REG_SZ c_28593.nls 1026 REG_SZ c_1026.nls 10003 REG_SZ c_10003.nls 949 REG_SZ c_949.nls 1361 REG_SZ c_1361.nls 20833 REG_SZ c_20833.nls 20949 REG_SZ c_20949.nls 50225 REG_SZ c_is2022.dll 51949 REG_SZ c_20949.nls 500 REG_SZ c_500.nls 10004 REG_SZ c_10004.nls 1256 REG_SZ c_1256.nls 720 REG_SZ c_720.nls 708 REG_SZ c_708.nls 864 REG_SZ c_864.nls 20420 REG_SZ c_20420.nls 28596 REG_SZ C_28596.NLS 10008 REG_SZ c_10008.nls 936 REG_SZ c_936.nls 52936 REG_SZ c_is2022.dll 54936 REG_SZ c_g18030.dll 20936 REG_SZ c_20936.nls 50227 REG_SZ c_is2022.dll 10029 REG_SZ c_10029.nls 775 REG_SZ c_775.nls 1257 REG_SZ c_1257.nls 28594 REG_SZ C_28594.NLS 28603 REG_SZ c_28603.nls 10001 REG_SZ c_10001.nls 932 REG_SZ c_932.nls 20290 REG_SZ c_20290.nls 20932 REG_SZ c_20932.nls 50220 REG_SZ c_is2022.dll 50221 REG_SZ c_is2022.dll 50222 REG_SZ c_is2022.dll 21027 REG_SZ c_21027.nls 10007 REG_SZ c_10007.nls 1251 REG_SZ c_1251.nls 866 REG_SZ c_866.nls 855 REG_SZ c_855.nls 20880 REG_SZ c_20880.nls 28595 REG_SZ C_28595.NLS 20866 REG_SZ c_20866.nls 21866 REG_SZ c_21866.nls 21025 REG_SZ c_21025.nls 57002 REG_SZ c_iscii.dll 57003 REG_SZ c_iscii.dll 57004 REG_SZ c_iscii.dll 57005 REG_SZ c_iscii.dll 57006 REG_SZ c_iscii.dll 57007 REG_SZ c_iscii.dll 57008 REG_SZ c_iscii.dll 57009 REG_SZ c_iscii.dll 57011 REG_SZ c_iscii.dll 57010 REG_SZ c_iscii.dll 10010 REG_SZ c_10010.nls 10017 REG_SZ c_10017.nls 10082 REG_SZ c_10082.nls 1250 REG_SZ c_1250.nls 852 REG_SZ c_852.nls 28592 REG_SZ C_28592.NLS 10000 REG_SZ c_10000.nls 437 REG_SZ c_437.nls 850 REG_SZ c_850.nls 858 REG_SZ c_858.nls 1252 REG_SZ c_1252.nls 37 REG_SZ c_037.nls 20285 REG_SZ c_20285.nls 28591 REG_SZ C_28591.NLS 20127 REG_SZ c_20127.nls 20269 REG_SZ c_20269.nls 20105 REG_SZ c_20105.nls 20106 REG_SZ c_20106.nls 20107 REG_SZ c_20107.nls 20108 REG_SZ c_20108.nls 865 REG_SZ c_865.nls 863 REG_SZ c_863.nls 861 REG_SZ c_861.nls 860 REG_SZ c_860.nls 10079 REG_SZ c_10079.nls 1047 REG_SZ c_1047.nls 1140 REG_SZ c_1140.nls 1141 REG_SZ c_1141.nls 1142 REG_SZ c_1142.nls 1143 REG_SZ c_1143.nls 1144 REG_SZ c_1144.nls 1145 REG_SZ c_1145.nls 1146 REG_SZ c_1146.nls 1147 REG_SZ c_1147.nls 1148 REG_SZ c_1148.nls 1149 REG_SZ c_1149.nls 20277 REG_SZ c_20277.nls 20278 REG_SZ c_20278.nls 20280 REG_SZ c_20280.nls 20284 REG_SZ c_20284.nls 20297 REG_SZ c_20297.nls 20871 REG_SZ c_20871.nls 20924 REG_SZ c_20924.nls 28599 REG_SZ c_28599.nls 28605 REG_SZ c_28605.nls 870 REG_SZ c_870.nls 10021 REG_SZ c_10021.nls 874 REG_SZ c_874.nls 20838 REG_SZ c_20838.nls 10005 REG_SZ c_10005.nls 1255 REG_SZ c_1255.nls 862 REG_SZ c_862.nls 28598 REG_SZ c_28598.nls 38598 REG_SZ c_28598.nls 20424 REG_SZ c_20424.nls 10006 REG_SZ c_10006.nls 1253 REG_SZ c_1253.nls 737 REG_SZ c_737.nls 869 REG_SZ c_869.nls 20273 REG_SZ c_20273.nls 28597 REG_SZ C_28597.NLS 20423 REG_SZ c_20423.nls 875 REG_SZ c_875.nls 1258 REG_SZ c_1258.nls 10002 REG_SZ c_10002.nls 950 REG_SZ c_950.nls 20000 REG_SZ c_20000.nls 20001 REG_SZ c_20001.nls 20002 REG_SZ c_20002.nls 20003 REG_SZ c_20003.nls 20004 REG_SZ c_20004.nls 20005 REG_SZ c_20005.nls 20261 REG_SZ c_20261.nls 50229 REG_SZ c_is2022.dll ACP REG_SZ 1252 OEMCP REG_SZ 437 MACCP REG_SZ 10000 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage\EUDCCodeRange 949 REG_SZ C9A1-C9FE,FEA1-FEFE 936 REG_SZ AAA1-AFFE,F8A1-FEFE,A140-A7A0 932 REG_SZ F040-F9FC 950 REG_SZ FA40-FEFE,8E40-A0FE,8140-8DFE,C6A1-C8FE C:\Users\Glen>
It looks like there may be three registry entries missing - or more.
Possibly a repair of the Office system would be a good idea, since I don't have access to Office 2013, and can't be too specific about a fix.
https://support.office.com/client/Re...e-a6b40c5bb88b should help
Thank you. Will update if the problem persists.