Alienware M17xr4 Windows 7 HP x64 Activation error code 0xc004f063


  1. Posts : 2
    Windows 7 Home Premium x64
       #1

    Alienware M17xr4 Windows 7 HP x64 Activation error code 0xc004f063


    Just over a month ago I did a clean install of windows on my laptop because it was really slowing down. All went fine except for a couple of windows update problems which I fixed and it was back to being fast again. Anyway today I turned it on and it said my windows was not genuine so I went to the activation tab and it said that my product key had never been properly activated which is a bit strange as I quite sure I activated it properly after I did the clean install. I tried reactivating it but it came up with the error code 0xc004f063 and I was really confused. I have not tried any of the solutions on any other threads as I know that sometimes it can mess up your computer if isn't specifically for your problem/system. I have posted the diagnostics below as recommended:

    Code:
      Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PGT9C-777KD-32W74
    Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
    Windows Product ID: 00359-OEM-8992687-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {135AC71D-94CE-4321-8A67-98BD81A96A38}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{135AC71D-94CE-4321-8A67-98BD81A96A38}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2949018678-2883547114-2896360740</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M17xR4</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="7"/><Date>20120629000000.000000+000</Date></BIOS><HWID>18D33907018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800008-02-2057-7601.0000-3432014
    Installation ID: 015102282524837595496412366686711222671562918716898721
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 32W74
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 09/12/2014 18:17:09
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:9:2014 17:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEAAAABAAIAAQACAAAAAwABAAEAHKJCmlakoszACMCScLhOC8bx8n9cN2pDlmM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ALWARE		ALIENWRE
      FACP			ALWARE		ALIENWRE
      DBGP			ALWARE		ALIENWRE
      HPET			ALWARE		ALIENWRE
      BOOT			ALWARE		ALIENWRE
      MCFG			ALWARE		ALIENWRE
      SLIC			ALWARE		ALIENWRE
      UEFI			ALWARE		ALIENWRE
      ASF!			ALWARE		ALIENWRE
      SLIC			ALWARE		ALIENWRE
      SSDT			INSYDE		H2O BIOS
      SSDT			INSYDE		H2O BIOS
      ASPT			ALWARE		ALIENWRE
      FPDT			ALWARE		ALIENWRE
      SSDT			INSYDE		H2O BIOS
      SSDT			INSYDE		H2O BIOS
      SSDT			INSYDE		H2O BIOS
      WDTT			ALWARE		ALIENWRE
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    It looks like you reinstalled using Retail media, rather than the Alienware Recovery media.
    That being the case, you MUST use the Product Key from your COA sticker for activation rather than the OEM_SLP Key currently in use.


    You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.


    You may need to activate by phone.
      My Computer


  3. Posts : 2
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Ahhhhhh that's where the sticker is thank you, I didn't realise it was in the battery compartment. When I reinstalled windows I just used a keyfinder to get the key and it seemed like it had worked. I wondered why my laptop didn't have a windows 7 sticker with the key. Can't believe I made such a rookie mistake, should of done a bit more research on what to do if you have a pre-built laptop when doing a clean install. Oh well, thankyou for the quick help.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Heh - it's only Dells (who own Alienware) that hide the Key in this way. Almost everyone else still puts them on the outside with or without protection.

    Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

    OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

    COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.
      My Computer


 

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