A "non-existent" Windows update ("KB3024777") even Google can't find

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  1. Posts : 4
    Windows 7 Home Edition
       #11

    Manually Uninstall KB3004394


    I thought MS told us not to manually uninstall KB3004394?

    And, yes I have the right version.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    It's suggested as a possibility - and is effectively what 777 does.
    and WHAT ERROR MESSAGE do you get when to attempt to use it??
      My Computer


  3. Posts : 4
    Windows 7 Home Edition
       #13

    Code 1 Error


    Code 1

    Whatever that means.

    I ran the update trouble shooter and it said it fixed issues but when I try to run KB3024777 again...same error


    Code 1
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    Hmm - I'm not sure about that code either.

    Please post the C:\Windows\windowsupdate.log file to a new thread , and follow the Windows Update Posting Instructions and post the requested data

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
      My Computer


  5. Posts : 4
    Windows 7 Home Edition
       #15

    I Manually Uninstalled Bad Update


    I just manually uninstalled the update that KB3024777 was supposed to.

    EOP.
      My Computer


  6. Posts : 7
    windows 7 64 bit
       #16

    What if I don't have KB3004394? I still get the non-genuine message.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    If both KB3004393 and KB3024777 are in your Installed Updates list, try this...


    What AV are you using?
    Please disable real-time scanning/protection and reboot

    If the notification has disappeared, re-enable real-time scanning and reboot again

    If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.


    Post back with the results
      My Computer


  8. Posts : 1
    Windows 7 Professional x64
       #18

    Before the patch 3024777 came out I removed it to install other updates and re-installed the 3004394. But now, if I uninstall the 3004394 manually or automatically my sound card fails after the reboot. The driver re-installs properly, but when playing music or sounds I get sound card errors..

    First of all: Well done Microsoft.

    Secondly, shall I just wait with uninstalls until a better fix comes out? Or let it uninstall and find out what gets damaged after the uninstall..? Your opinions are welcome.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    There is no 'better' fix than uninstalling the patch (which is what KB3024777 does) - and then dealing with any residual problems.
      My Computer


  10. Posts : 9
    Windows 7 professional 64 bit service pack 1 installed
       #20

    Error trying to install Windows up KB3024777


    Like other people here I am having the problem installing the Windows update KB3024777 on my wifes computer which is Windows 7 home premium 64 bit. But on mine which is Windows 7 Professional 64 bit it said it installed fine. The only difference between the two are Home premium and Professional. I do not understand why on one and not on the other.
      My Computer


 
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