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Windows 7: Windows suddenly not genuine (KB3004394 ??)

13 Dec 2014   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

WGA failure does NOT lock you out of the system.

What AV are you using? Try switching off real-time protection and rebooting - if the notification comes back up, check that the real-time protection is still switched off.

post your results.

My System SpecsSystem Spec
13 Dec 2014   #12

windows 7 x64 Home Premium

I have Kaspersky. OK I will switch off the real-time protection and rebooting, but if it appears again, then if I have understood you correctly, I should make sure that the real-time protection is off, then does that mean that I need to keep the real-time protection off all the time in order for this problem to not occur?? If so wouldn't that put me at a tremendous risk while surfing the web?

Oops... I didn't realize it was this late... I have to start working at ten... I'll have to do this tomorrow... Appreciate your help... BTW... I can't find any "real-time protection" off-switch... I have loads of other features in settings, such as 'Web anti-virus', 'Self-defense', 'system watcher', and then the 'enable protection' box...
My System SpecsSystem Spec
13 Dec 2014   #13

Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)

To Noel:
Everything still fine here. I did a couple of reboots with Avast file protection on and still no sign of the non-genuine notification (thankfully!).
Thanks again, you've been really helpful :)
My System SpecsSystem Spec

17 Dec 2014   #14

Win7 Pro 64bit

I'm also getting this genuine message after un-installing the faulty hotfix KB3004394, and also running the supposed KB3024777 silver bullet. Interestingly it seems to let me update though and only appears (as far as I can see) on one of the two profiles on my PC.

The MGA report is below:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MW8HY-VTHGV-8GMT4
Windows Product Key Hash: ungKkaT7DfiPZXe7UAiU31R0bIM=
Windows Product ID: 00371-OEM-9308933-06382
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {8BD3C7D1-1B32-44E8-B1A1-ABE5806B4937}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8BD3C7D1-1B32-44E8-B1A1-ABE5806B4937}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8GMT4</PKey><PID>00371-OEM-9308933-06382</PID><PIDType>8</PIDType><SID>S-1-5-21-1169541664-581486753-3031998551</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 8100 Elite SFF PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786H1 v01.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100609000000.000000+000</Date></BIOS><HWID>E31F3307018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-089-306382-02-2057-7601.0000-2432014
Installation ID: 002772668695727143228952691314303535053561339176988272
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 8GMT4
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 17/12/2014 21:55:43
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:17:2014 21:32
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
My System SpecsSystem Spec
17 Dec 2014   #15

Win7 Pro 64bit

I'd appreciate some help with this Noel if you can - you previously helped with my old PC which showed all sorts of issues a few months back, and has now been replaced - I don't want this one to break too !
My System SpecsSystem Spec
17 Dec 2014   #16
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

While we are waiting for Noel could you answer this question.

Does this report log come from the same Dell computer in your System Specs?
My System SpecsSystem Spec
17 Dec 2014   #17

windows 7 x64 Home Premium

I contacted Microsoft in Sweden and they had me validate my windows 7, and it was confirmed that my version is genuine. They told me this would solve the problem, but it didn't. I still keep getting the message. However, I called them again and told them about this, and was told that they're aware that the latest update which ends with '777' and was supposed to solve the problem, does not solve it. So they're in the process of preparing a new update which hopefully shall put an end to these annoying popup messages. I asked how long it would take before the update will be issued, and was told that it would probably take approximately two weeks or so. I was reassured that there was nothing to worry about... I also asked whether the message could be caused by a virus, and he said possibly... Which I find confusing, since Microsoft has said that the problem is caused by an earlier update... Anyway, he told me that the best thing was to just wait for the new update...
My System SpecsSystem Spec
18 Dec 2014   #18

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

What AV are you using?
Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.

Post back with the results
My System SpecsSystem Spec
18 Dec 2014   #19

Win7 Pro 64bit

Hi, no it doesn't come from a Dell. That machine was a pain and had all sorts of registry errors so I replaced it with a HP that work gave me - that is where the report is from so I need to update my system details.
My System SpecsSystem Spec
18 Dec 2014   #20

Win7 Pro 64bit

Hi, I'm using MSE. Just got a couple of updates so it seems to be working, just annoying messages. Will do as you say and post back.
My System SpecsSystem Spec

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