Windows Activation - not running genuine Windows

dingdong · 16 Dec 2014

NoelDP said:

OK - let's try this one....

Close all open windows.
Open an Elevated Command Prompt window, and type the following command

wusa /uninstall /kb:971033

and hit the Enter key
Accept the warnings/confirmations, and wait for it to complete

copy and paste the output (if any) from the command prompt window to a reply here,
Reboot

reinstall the update from http://support.microsoft.com/kb/971033
Reboot

run another MGADiag report, and post it.

Here's my MGADiag report after your suggestion..

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XKV3H-2K8CX-4FPWQ
Windows Product Key Hash: TFnvNCri2CimDxeATj4vYH5KJ4o=
Windows Product ID: 00359-OEM-8617607-33882
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5F05C646-E922-4CAD-8513-E811E27A057E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9ab82e0c-ffc9-4107-baa1-c65a8bd3ccc3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00172-176-033882-02-2057-7601.0000-3492014
Installation ID: 020442098122436050945082098790987325883502835042628154
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4FPWQ
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 16/12/2014 13:35:31

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:11:2014 16:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEA6GFsI77tqqNo/WT0eC4yChSoRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			MSI_NB		1683    
  FACP			MSI_NB		1683    
  HPET			MSI_NB		1683    
  MCFG			MSI_NB		1683    
  WDRT			MSI_NB		1683    
  SLIC			MSI_NB		MEGABOOK
  ECDT			MSI_NB		OEMECDT 
  OEMB			MSI_NB		1683    
  NVHD			MSI_NB		NVHDCP 
  SSDT			PmRef		CpuPm

cheers!

Layback Bear · 16 Dec 2014

dingdong
It would also be helpful while you are waiting for Noel to fill in your system specs. I ask this because I watch a lot of work done by Noel. I'm not understanding some things in your report and your system specs would help me learn.

Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

SLIC MSI_NB MEGABOOK

Windows License Type: OEM System Builder

Use this tutorial by Brink:

System Info - See Your System Specs

Thank you for your cooperation.

dingdong · 16 Dec 2014

Thanks for guiding me the right way.

I have amended my laptop stats. Bearing in mind this is one of two laptop which is causing (0x8004fe21) not genuine message. My other one i will post once this one (hopefully) fixed. These are old laptop of mine so hope that won't have an effect.

ps. this activation thing only happens when i turn off the laptop completely and turn back on again. if i restart computer the message won't appear :/

Many thanks for help again!

Layback Bear · 16 Dec 2014

Thanks for the specs. Now we just have to wait for Noel.
He is very busy because of all the problems the last Windows Update has caused.

NoelDP · 16 Dec 2014

(Thanks, Jack!)
As far as I can tell, the advice you quoted in your first post should work - at least to some extent.

You didn't answer the question of which AV you were using, though.

It seems most likely to happen with one or two AV's, while others are OK - and I need more data to know how best to advise the hundreds that I assist directly.