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Windows 7: problems start AFTER i restart computer to install updates

20 Dec 2014   #1
AJN47

Windows 7 starter
 
 
problems start AFTER i restart computer to install updates

  • usually I put off having to restart my computer, for as long as I can, or until something stops working in order to force a restart
  • most of the time, my computer gets real laggy; recently, it refused to connect to our house wifi until I installed the updates.
  • this time, it didn't give me any problems until AFTER i hit "restart.
  • it's been laggy for the past 3 days
  • I'm not getting any sound
  • and this chrome extension called "GoSave" keeps coming back. i remove it, but every time i have to restart my computer, there it is again.



My System SpecsSystem Spec
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21 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds

Then...


Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Also, post the C:\Windows\Windowsupdate.log file
My System SpecsSystem Spec
09 Jan 2015   #3
AJN47

Windows 7 starter
 
 
GoSave issues: followed directions for Update Posting: now what?

I had issues with a chrome extension called "GoSave" that kept popping up, and was told to run anti-malware, and then go to the Windows Update Posting Instructions. The anti-malware found things, which I deleted. But during the time I took to follow the WUP instructions, some kind of webpage kept spontaneously opening itself at random times. But the scans that the Update ran found absolutely nothing, although I can say that the webpage hasn't opened itself since about a half hour ago. So while there is no upload of "error codes from step #3", but there is a copy of my zip file.
My System SpecsSystem Spec
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09 Jan 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

As you found, neither SFC nor CheckSUR found any problems.

It sounds as if you still have some infection present - there is a particularly nasty POS doing the rounds at the moment, which needs a lot of TLC to root out.

Try scanning with SuperAntiSpyware - free edition SUPERAntiSpyware - Downloads

See if it finds anything more
My System SpecsSystem Spec
10 Jan 2015   #5
AJN47

Windows 7 starter
 
 

update: I ran SuperAntiSpyware, and holy f!#$% did it find stuff. Apparently I had cookies up the wazoo. It seems to be running okay now, and GoSave is no longer in my extensions. Thank you!
My System SpecsSystem Spec
11 Jan 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Cookies are usually nothing to worry about - they are mostly harmless text files. Some cleaners ignore them altogether, while some delete them all.
SAS appears to search fpr specific known adware cookies, which is probably a happy medium :)
My System SpecsSystem Spec
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 problems start AFTER i restart computer to install updates




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