Error 9C59 on IE 11 Update

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  1. Merlin79
    Posts : 3
    Windows 7 Professional 64bit
       New #1

    Error 9C59 on IE 11 Update


    My wife's laptop refuses to update to IE 11. What I know it might have been interrupted on the first attempt (probably battery empty), now it wants to do the update on every shutdown but fails. A manual update produces error 9C59.

    Scandisk doesn't find any errors. I looked through the logs, but can't make too much of it (nowadays I mostly work with Linux systems). Attached you find the CBS logs and any logs I thought might be useful. Please recommend what I should try next, thanks in advance!
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    The CheckSUR shows these problems...
    Code:
    Unavailable repair files:
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.mum
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.mum
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.cat
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.cat
    SFC shows no problems, and there's nothing serious in the background data of the CBS log

    I'll post a fix for the missing files soon.
      My Computer
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    I've uploaded a file - m79aa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder m79aa in the same place.
    Open this folder - there should be one folders inside it (Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages


    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer
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  6. Merlin79
    Posts : 3
    Windows 7 Professional 64bit
    Thread Starter
       New #4

    Thank you very much. I did as instructed and it says it fixed the errors. Attached you find the requested logs. Should I try the IE 11 update again?
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    Yep - give it a go. If it fails, please post the new IE*.log files
      My Computer
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  8. Merlin79
    Posts : 3
    Windows 7 Professional 64bit
    Thread Starter
       New #6

    Thank you very much - that did it! IE 11 is now running fine and Windows Update behaves normally. My wife is happy, so whenever I can help you with a Linux problem, just let me know
      My Computer
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    You're welcome!
    I can't see me moving to Linux anytime soon except as a learning exercise :)- but you never know!

    Good luck
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  11. kayooh
    Posts : 27
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       New #8

    Hi,
    I am and have had the same issues with updating IE9 to IE10 and now IE11.
    I think I have followed your instructions to the original poster but I still can't upgrade.
    Upon failure to upgrade I get the error code 9c59.
    Any thoughts?

    Thanks.
      My Computer
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    kayooh said:
    Hi,
    I am and have had the same issues with updating IE9 to IE10 and now IE11.
    I think I have followed your instructions to the original poster but I still can't upgrade.
    Upon failure to upgrade I get the error code 9c59.
    Any thoughts?

    Thanks.
    You are what?

    Please start a NEW thread of your own, and post DETAILS - including.....
    Windows Update Posting Instructions
      My Computer
    Quote Quote

  13. kayooh
    Posts : 27
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       New #10

    NoelDP said:
    kayooh said:
    Hi,
    I am and have had the same issues with updating IE9 to IE10 and now IE11.
    I think I have followed your instructions to the original poster but I still can't upgrade.
    Upon failure to upgrade I get the error code 9c59.
    Any thoughts?

    Thanks.
    You are what?

    Please start a NEW thread of your own, and post DETAILS - including.....
    Windows Update Posting Instructions
    What do you mean by "You are what?"?
      My Computer
    Quote Quote

 
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