No updating working

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  1. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #1

    No updating working


    I got my new Asus ROG G750JM) back from Sydney and I cannot gte any updates as in the pics. I tried to use the Fixit feature but things are really out of whack here any advice please?? as the last updatesas you can see were back in June or August??
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Check you Windows 7 time and date. Restart (Reboot)
    Check your bios date and time.
    Then run sfc /scannow

    I'm not sure why Adobe is in Windows 7 Update log.
      My Computer


  3. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
    Thread Starter
       #3

    Hmm just posted in my othe r trouble spot and I will go check what you said as the date and time are set correct on the desktop and I changed the WU in services.msc properties from delayed to auto them manaul but still will not work. So maybe the BIOS is out of whack.
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
    Thread Starter
       #4

    The time is ok I checked the internet time too and logged in in properties in the WU in services.msc and set it to auto rebooted and everyhting just the same.

    Like you I am wondering why Adobe is in there and thing is the machine is running IE9 which is another odd thing as the seller must be using an old OEM for the machines he sells!!
      My Computer


  5. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
    Thread Starter
       #5

    Hiyya Jack Think I have found maybe the problem there is no SP1 on this machine see pic so looks like a long wait ahead
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    You did find a problem.

    You need to start with SP-1 on all Windows 7 installations.
    At this day I don't understand why it wouldn't have SP-1.

    If I was doing what you are trying to do helping all those folks the first thing I would is start from square (A).

    A. Make sure all systems are legal.

    B. Then make sure all needed Windows 7 Updates are completed.

    C. Then I would only have MSE on the system along with Malwarebytes. (Update them both). Make sure the systems are clean of infection using program you select. Don't forget AdwCleaner from Bleeping Computer. You can always change your anti virus program later after every thing is working properly.

    D. Take a look at all programs installed and get rid of the trash.

    E. Check all browsers for junk add-on's.

    F. Check all programs for updates. Example would be Adobe.

    Patch work starting from the middle is very difficult.

    Then continue with the rest of the stuff.
      My Computer


  7. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
    Thread Starter
       #7

    Yes Jack this is the new machine I just bought it originallly came with 8 and I sent it back for them to put 7 on a SSD, and now end up with this.

    Now I am not sure on what to download and install form the Microsoft site and also the build in Computer properties is 7600 and the download is 7601 see pics I am really at a loss now.

    Now I did put on an OEM myself and because the BIOS had to be updated so I wiped the drive and sent it back because if the machine were to be bricked then it would not be down to them and not me and I am wondering if I should clean install with the OEM disk again - I bought back then but am worried I would end up with the same situation.

    All in all it a really disappointing situation to be in and I might call Microsoft tomorrow and ask what I should do unless you have any ideason the matter but I don't fancy my chances being this time of the year on getting through.

    I am downloading that ISO hoping it will be the answer to this really annoying problem.

    Oh by the by I only have Kaspersky MBAM SAS Partition Wizard and Macrium installed right now so not much to do again if I have to reinstall as long as I can get those updates.
      My Computer


  8. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
    Thread Starter
       #8

    If you catch this Jack I installed the SP1 and the updates flooded in and I have sent the seller a message to let him know his techie is using the original build 7600 build OEM.

    So I can go ahead and get on with what I was doing without the worry of this now.
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    Do you want to check if the OEM is above-board John? If so:

    Please perform the following:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click Copy - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the tool here in your next reply
      My Computer


  10. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
    Thread Starter
       #10

    Colin nothing happened when I hit copy what I got is in the snip and the Speccy snip is the same alpha / numeric as far as I can tell.

    Sorry but I don't know how to tell genuine stuff from not - all I know now is the updates are working

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-B9RJ6-YHTJW-FCRB4
    Windows Product Key Hash: nVxEJUNSQxze47ZoDhkKijRNQCI=
    Windows Product ID: 00371-OEM-9324235-09431
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {DEB1D69C-9EA6-4A0F-B256-FD718CE8DBF9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DEB1D69C-9EA6-4A0F-B256-FD718CE8DBF9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FCRB4</PKey><PID>00371-OEM-9324235-09431</PID><PIDType>8</PIDType><SID>S-1-5-21-1186511835-4054851270-3722149969</SID><SYSTEM><Manufacturer>ASUSTeK COMPUTER INC.</Manufacturer><Model>G750JM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G750JM.205</Version><SMBIOSVersion major="2" minor="7"/><Date>20140211000000.000000+000</Date></BIOS><HWID>7A983507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-242-309431-02-1033-7600.0000-3442014
    Installation ID: 015306925074050933927823310684017735692950241566968311
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: FCRB4
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/27/2014 1:08:06 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:26:2014 15:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAAACAAAAAwABAAEAln1obBRmrmIcOZqYNM88CyY3ejlo21glstfI9g==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   _ASUS_  Notebook
      FACP   _ASUS_  Notebook
      HPET   _ASUS_  Notebook
      MCFG   _ASUS_  Notebook
      FPDT   _ASUS_  Notebook
      ECDT   _ASUS_  Notebook
      SSDT   Intel  zpodd
      SSDT   Intel  zpodd
      SSDT   Intel  zpodd
      SSDT   Intel  zpodd
      SSDT   Intel  zpodd
      SSDT   Intel  zpodd
      DMAR   INTEL   HSW 
      SSDT   Intel  zpodd
      MSDM   _ASUS_  Notebook
    Last edited by derekimo; 26 Dec 2014 at 21:34. Reason: Code box and removed speccy (Product key) screenshot.
      My Computer


 
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