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Windows 7: SURT error 0xc8000247 and Windows update service isn't running

01 Jan 2015   #1

Windows 7 Professional 64 bit
SURT error 0xc8000247 and Windows update service isn't running

Hi all-

This is my first post so hopefully I'm doing it correctly.

I've been having issues with my Windows update service not checking for updates since it says the service isn't running. I have tried various other fixes that I've seen in other threads such as running Malwarebyte and FSS. When running those tools, no issues were found.

I downloaded SURT, and while the installation will initialize, it stops and gives me a 0xc8000247 error.

I ran sfc /scannow and have attached the log file below.

I have also enclosed the CBS logs as requested.

I am running Windows 7 Professional (64-bit) and have SP1 installed. Please advise if there is any additional information that you need. If it matters, the computer in question is an HP Pavilion DV8.

Thank you,


My System SpecsSystem Spec
03 Jan 2015   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Did you not think it might have something to do with the non-genuine notification you're also almost certainly getting?

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here -

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.
My System SpecsSystem Spec
04 Jan 2015   #3

Windows 7 Professional 64 bit

Hi Noel - Thanks for the response. I'll try the download as suggested. I did not get any notification that my install was not genuine.
My System SpecsSystem Spec


 SURT error 0xc8000247 and Windows update service isn't running

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