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KB2862152 & KB2973201, Fail to install Windows UPDATE
Hi everybody,
Since a moment, i had errors when i tried to install Windows Update.
By installing updates by groups of 5 package/KB, i note that only KB2862152 & KB2973201 don't want to install.
I tried a lot of tricks but the problem persist.
I found this thread on this forum, but the solution doesn't resolve my problem. (in the CBS.log, my error code was 0x80070005).
For that, i create a new thread, in order to find a response to this specific problem.
I don't have any error code in my "windows update's page" (in control panel), so i just send you MGADiag below (PS, my CBS.log file is too big to send it to you, even compressed...)
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-*****-*****-CCDXK Windows Product Key Hash: HPJtw8dsfMc9GXqk909sYkXkhnk= Windows Product ID: 55041-011-3099322-86558 Windows Product ID Type: 6 Windows License Type: Volume MAK Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {91083AC7-C162-4F44-90DA-027F14830876}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Standard 2007 - 100 Genuine Microsoft Office Access Runtime (French) 2007 - 121 OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Opera\launcher.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003] File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003] File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003] File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{91083AC7-C162-4F44-90DA-027F14830876}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-3099322-86558</PID><PIDType>6</PIDType><SID>S-1-5-21-1087681059-605643700-2961837105</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 9010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="7"/><Date>20130110000000.000000+000</Date></BIOS><HWID>99343007018400FE</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>6B6A1C51B1C2D86</Val><Hash>3GojAV5/ygMpVlx1/VCx0Bq2v3Q=</Hash><Pid>89396-707-1020416-65569</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001C-040C-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Office Access Runtime (French) 2007</Name><Ver>12</Ver><Val>A6DF1BF2503CD6C</Val><Hash>dTTDvXHN4cR0t+IYAOhhFudJX58=</Hash><Pid>00000-694-0010114-62892</Pid><PidType>2</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Version du service de licences logicielles*: 6.1.7601.17514 Nom*: Windows(R) 7, Professional edition Description : Windows Operating System - Windows(R) 7, VOLUME_MAK channel ID d’activation*: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd ID d’application*: 55c92734-d682-4d71-983e-d6ec3f16059f PID étendu*: 55041-00172-011-309932-03-1036-7601.0000-1002013 Identificateur d’installation*: 004475625990909336597451797785220331274812672563819086 URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338 URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339 URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341 URL du certificat de clé de produit*: http://go.microsoft.com/fwlink/?LinkID=88340 Clé de produit partielle*: CCDXK État de la licence*: avec licence Nombre de réinitialisations de Windows restant*: 1 Heure approuvée*: 02/01/2015 15:00:17 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered - 0x80040154 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAEAAAABAAEAAQACAAAABAABAAEAln1s9T7IIJ4MmYZDYj04GIozjONyir5BlmM= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL CBX3 FACP DELL CBX3 HPET DELL CBX3 MCFG DELL CBX3 FPDT DELL CBX3 SSDT SataRe SataTabl SSDT SataRe SataTabl SSDT SataRe SataTabl DMAR INTEL SNB ASF! INTEL HCG SLIC DELL CBX3
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