Receiving Windows 7 Not Genuine Messages


  1. TDRare
    Posts : 8
    Windows 7 Professional 64 bit
       New #1

    Receiving Windows 7 Not Genuine Messages


    Questions are concerning the computer i built for my son about 13 months ago. He's running OEM Windows 7 Pro 64-bit on an Asus Z87-A with 8GB RAM.

    Just in the last two weeks he has starting receiving the "Windows not genuine" popup. Control Panel>System shows Windows is activated and genuine, as it has been since install.


    Here is the output from the MGADiag Tool.



    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-9JGFM
Windows Product Key Hash: DgjjlSkfQ8i7Pz3iMNcd4TldLx4=
Windows Product ID: 55041-089-6003624-86889
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {5F221696-8A2A-47CA-B830-0261D2934A3E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5F221696-8A2A-47CA-B830-0261D2934A3E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-089-6003624-86889</PID><PIDType>6</PIDType><SID>S-1-5-21-785940554-2720864691-1112629238</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1007</Version><SMBIOSVersion major="2" minor="7"/><Date>20130517000000.000000+000</Date></BIOS><HWID>12F03507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-089-600362-03-1033-7600.0000-3482013
Installation ID: 006882616711950374093412640744484164217971208751219225
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9JGFM
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/5/2015 12:16:19 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 1:4:2015 00:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAln2WEfprrBCgUVKOLBRoGP5nyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  BGRT            ALASKA        A M I
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    The installed license is a Volume MAK license - not usually available to the public. From where did you acquire this license?

    This could be caused by a number of things -
    please first check whether KB3004394 is installed. If it is, please install KB3024777 to remove the earlier update, then reboot twice, and post a new MGADiag report

    If 4394 is not installed, then it may be a corrupted SoftwareDistribution folder...

    Open an Elevated Command Prompt
    Run the following commands

    NET STOP WUAUSERV
    REN C:\WINDOWS\SoftwareDistribution SDOLD
    NET START WUAUSERV

    reboot twice, and run another MGADiag report - post the results.
      My Computer
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  4. TDRare
    Posts : 8
    Windows 7 Professional 64 bit
    Thread Starter
       New #3

    Thanks for the quick reply.

    To answer the first question; I acquired the Windows license and some of the computer hardware through a local computer education vendor that sells systems along with training courses. I bought the pc for my son while taking some intro .net programming.

    I'll check into the items you mentioned and will report back.
      My Computer
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  6. TDRare
    Posts : 8
    Windows 7 Professional 64 bit
    Thread Starter
       New #4

    KB3004394 installed successfully on 9Dec2014. KB3024777 tried to install on the 12th but failed. It has tried to install almost daily (probably with each shutdown since then) but each attempt has failed.

    I tried to manually install it by downloading the patch from Microsoft Download Center, but it failed as well.

    One update was successfully installed between 4394 and 4777 - KB2952664.

    Should I try to uninstall KB3004394?
      My Computer
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    Yep - if/when the uninstall fails, please post the C:\Windows\windowsupdate.log file, and the C:\Windows\Logs\CBS\CBS.log file (compressed please - it tends to get rather large!)
      My Computer
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  8. TDRare
    Posts : 8
    Windows 7 Professional 64 bit
    Thread Starter
       New #6

    KB3004394 appeared to uninstall successfully. No errors were reported. It asked that I reboot, and processed updates on restart. Attached are my windowsupdate log and CBS log in a zipped archive.
      My Computer
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  10. TDRare
    Posts : 8
    Windows 7 Professional 64 bit
    Thread Starter
       New #7

    Just wondering if you have had a chance to review the files I posted. Thanks.
      My Computer
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  11. RolandJS
    Posts : 2,774
    Windows 7 Professional 64-bit
       New #8

    Are you attempting to Validate thru Microsoft's web site:
    What is validation and how does it work? - Windows Help
    If so, I had troubles with my earlier OEM Windows 8.
    However, you should have no trouble with your Windows 7 with the above.
      My Computer
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    TDRare said:
    Just wondering if you have had a chance to review the files I posted. Thanks.
    They look fine - how is the system behaving now?
    Are you still getting non-genuine notifications?
    If so...

    What AV are you using?
    Try this...



    Please disable real-time scanning/protection and reboot

    If the notification has disappeared, re-enable real-time scanning and reboot again

    If the notification is still present, first check whether the real-time scanning is still switched off.

    If so, then re-enable it and post the result.

    If it's turned itself back on then tell me or try again using a different disable option.

    Post back with the results
      My Computer
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  13. TDRare
    Posts : 8
    Windows 7 Professional 64 bit
    Thread Starter
       New #10

    Seems Fixed


    No non-genuine notices for the past 3 days now. Seems to be corrected (fingers crossed). Thanks so much for the assistance NoelDP!
      My Computer
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