No Display After 11/14 Update


  1. Posts : 4
    Win7 Pro 32-bit
       #1

    No Display After 11/14 Update


    I have an HP TX2500 laptop that hasn't shown a picture since installing this update last month. While I've had to replace the motherboard before due to video failure, no symptoms or signs have occured(random colors, sudden shutdowns). Just recently I tried an external monitor and managed to get a picture, but I updated again when I probably should have ran System Restore and now I can only get a black screen haha. I can still login, however, and the rest of the computer is functional. Even the touch input works. Haha don't ask me how. Sorry I don't have log files or anything as I'm posting from my Xbox.

    I think I should also say that when I first went to research this problem the next day, on the HP forums, there was a thread from someone who had different issues with a different model and the same update. Then when I told my friend about it he said he also experinced, again, different issues on his HP from the same update. I just wondered if this update caused issues for any of you or is HP........HP-ing haha. I don't have an installation disc as I bought it used, and the drivers are up to date. I really want to try restoring, so I'll see if I can without the mouse haha.



    Holy crap I got a picture! I'm on right now. I did manage to initiate system restore, but it failed and I have no other restore points like I thought I did, as I installed software in October, long before these issues started. The error code I got was 0x80070005 and told me to disable my antivirus, which seems strange because I've never had to do that before. Regardless, I can't do another system restore anyway. I looked into my installed updates and shows that all between Nov and Dec 19 were installed on Dec 19, meaning updates failed somehow when I restarted back in Nov, when my screen first stopped working. I've read around about the update kb3003743? from Dec 10, but I feel if I uninstall anything, it should be everything haha. Everything, then, that shows to have installed Dec 19, the last time the external monitor worked. One would think that it would give me my screen back. Anyway heres the evening news haha CBS I mean, if anyone wants to have a look.

    Also when I look at my display properties, only the external monitor is shown, and when I hit identify, another box appears reading Another Display Not Detected. And touch input still works....this is a little exhausting haha Why MS? I just write and draw.
    Last edited by Hellsing; 21 Dec 2014 at 04:43. Reason: Progress
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    There are no significant errors in your CBS logs - but I can see no evidence that you've attempted wither SFC or CheckSUR scans.

    Please follow the Windows Update Posting Instructions and post the requested data

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
      My Computer


  3. Posts : 4
    Win7 Pro 32-bit
    Thread Starter
       #3

    Ran sfc /scannow, but hesitant to reboot haha. The readiness tool is running now, and here's the new CBS.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    SFC found and fixed just the one problem....
    Code:
     Line 148491: 2014-12-21 11:14:11, Info                  CSI    00000350 [SR] Repairing 1 components
     Line 148492: 2014-12-21 11:14:11, Info                  CSI    00000351 [SR] Beginning Verify and Repair transaction
     Line 148495: 2014-12-21 11:14:12, Info                  CSI    00000353 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
    ... I can't see that problem being related to your difficulties.


    What does the CheckSUR log have to say?
      My Computer


  5. Posts : 4
    Win7 Pro 32-bit
    Thread Starter
       #5

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2014-12-21 11:31

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 2091
    No errors detected

    --------

    This is copied from CheckSUR.log

    I installed a copy of Ubuntu on my external HD, and booting with it will display on the built in screen.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    What does Device Manager look like in Safe Mode (if you can get in there!) with 'Show Hidden devices' toggled?
      My Computer


  7. Posts : 4
    Win7 Pro 32-bit
    Thread Starter
       #7

    Sorry to be gone so long. In Safe Mode, the Device Manager shows the Security Processor Loader Driver and the SPTD with warnings saying 'This device is not present, is not working properly, or does not have all its drivers installed.' (Code 24). Also, some things seem to be missing in the list, like the section for the Monitor devices. Safe Mode is also displaying properly on the built in monitor. Here's what Device Manager looks like. Those two are the only ones that show as having any issue.
      My Computer


 

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