Cannot run Windows Update and Receiving Non-Genuine Message

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  1. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #11

    CBS logs
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    Hmmm - both SFC and CheckSUR appear clear.
    in the background of the CBS.log, though are errors such as this...
    Code:
    2015-01-12 08:31:57, Info                  CBS    Plan: Package: Package_1_for_KB3025390~31bf3856ad364e35~amd64~~11.2.1.0, Update: 3025390-1_neutral_GDR, current: Resolved, pending: Default, start: Resolved, applicable: Installed, targeted: Staged, limit: Staged, selected: Default
    2015-01-12 08:31:57, Info                  CBS    Perf: Resolve chain started.
    2015-01-12 08:31:57, Info                  CSI    0000000b@2015/1/12:13:31:57.980 CSI Transaction @0xe20d80 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [79]"TI1.30420588_588261301:2/Package_for_KB3025390~31bf3856ad364e35~amd64~~11.2.1.0"
    2015-01-12 08:31:57, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
    2015-01-12 08:31:57, Info                  CBS    Failed to install catalog file \\?\C:\Windows\SoftwareDistribution\Download\c0a10c451f03ed1382d49cca6b8029be\update.cat for package [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
    2015-01-12 08:31:57, Info                  CBS    Failed to install catalog for package: Package_for_KB3025390~31bf3856ad364e35~amd64~~11.2.1.0 [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
    2015-01-12 08:31:57, Info                  CBS    Failed to stage package manifest. [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
    2015-01-12 08:31:57, Info                  CBS    Failed to add package. [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
    ... etc.
    The only times I've actually seen this error before, it was connected with KB3004394 being installed.

    Please download the KB3024777 'patch' from Download Update for Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB3024777) from Official Microsoft Download Center and run it - what happens?
      My Computer


  3. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #13

    Nothing happens when I run that patch even as Administrator.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    In that case, I have no idea where to start
    probably a full reset of WIndows Update is the first thing to try - Windows Update - Reset
      My Computer


  5. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #15

    Ran BAT for option 1. Now running Windows Updates. I will let you know what happens.
      My Computer


  6. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #16

    same failure
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    You need to go to Option 3 and run that.
      My Computer


  8. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #18

    Unfortunately, that also didn't allow the update to run. Any other ideas? I'm at a total loss and am not frequently stumped.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    Please post the new windowsupdate.log file and I'll see if anything springs out at me - otherwise we may be looking at a repair install
      My Computer


  10. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #20

    log
    Cannot run Windows Update and Receiving Non-Genuine Message Attached Files
      My Computer


 
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