Cannot run Windows Update and Receiving Non-Genuine Message

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #31

    Hmm - post your Event Logs, and I'll see if anything hits me from there...

    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.
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  3. riddlemeright
    Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #32

    evts logs
    Cannot run Windows Update and Receiving Non-Genuine Message Attached Files
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #33

    MAJOR problem!

    You have an Activation Exploit installed, in order to circumvent Activation and validation requirements of Windows.

    This automatically rates your install as counterfeit - and means that we cannot offer assistance for anything other than getting the system genuine.

    I would recommend reformatting and reinstalling using genuine media and Key
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  6. riddlemeright
    Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #34

    I don't understand how this is possible. I specifically worked with a Microsoft rep on this and was ensured that the product was genuine. This was a second hand PC, but again, Microsoft specifically assured me the license was genuine and valid. I did install a program suggested in a forum called KSipico in an effort to fix this, but it did not and I uninstalled.
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  7. riddlemeright
    Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #35

    The chat conversation has an ID of 1273760550
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  8. riddlemeright
    Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #36

    I am also happy to provide you with the key. Again, this is ABSOLUTELY a valid license and I'd really appreciate your continued assistance.
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #37

    Here's the event that gave it away...
    Code:
    Faulting application name: Service_KMS.exe, version: 13.1.0.0, time stamp: 0x5313ef48
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x000007fe98420368
Faulting process id: 0xa60
Faulting application start time: 0x01d02ffd63af0b1a
Faulting application path: C:\Program Files\KMSpico\Service_KMS.exe
Faulting module path: unknown
Report Id: b70d0059-9bf0-11e4-adcc-b8ac6f41b283

    Please follow this tutorial and post an MGADiag report - then we may be able to see the problem.

    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

    Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx
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  11. riddlemeright
    Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #38

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-THJ8V-M4RXV-6B96P
Windows Product Key Hash: +7EuobkrdJEAlopEYYa4/mYojGA=
Windows Product ID: 00371-OEM-9083233-11453
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6A04109E-14EF-4DDB-AABB-AD445EA723BF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Home and Student 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-395-80004005_672A8F41-254-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\SeaMonkey\seamonkey.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6A04109E-14EF-4DDB-AABB-AD445EA723BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6B96P</PKey><PID>00371-OEM-9083233-11453</PID><PIDType>3</PIDType><SID>S-1-5-21-521824379-3565913148-769049759</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision WorkStation T5500  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20100916000000.000000+000</Date></BIOS><HWID>2AB93607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5ED900F7B392F36</Val><Hash>eKemOfR8qwEl4cbWijUo5raaB0U=</Hash><Pid>81602-923-3202806-68953</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-832-311453-02-1033-7601.0000-3162014
Installation ID: 005016748830457894020901820972254830121903497216488963
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6B96P
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 1/15/2015 1:04:36 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 1:8:2015 17:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAQABAAAAAQABAAEAHKIawEowhDSE90a8QtYmN6bMsPTElsBe9HSCKA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		B10K   
  FACP			DELL  		B10K   
  HPET			DELL  		B10K   
  BOOT			DELL  		B10K   
  MCFG			DELL  		B10K   
  SSDT			DELL		st_ex
  ASF!			DELL  		B10K   
  TCPA			DELL  		B10K   
  DMAR			DELL  		B10K   
  _RAT			DELL  		B10K   
  SLIC			DELL  		B10K   
  SSDT			DELL		st_ex
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  12. riddlemeright
    Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #39

    Windows 7 Pro SP1
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #40

    Very odd - the Key (as it was in the earlier post) is a System Builder one, which doesn't (normally) use a KMS activation - but there is obviously an activation hack present, from the Event log.

    I'll have to play a bit with a virtual machine and see if I can work out what to do.
    Meanwhile, is there an entry for the KMSpico in the Programs listing? - or an uninstall option in a start menu entry?

    If so, please uninstall it, and post a new MGADiag report.
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