MS14-024 (KB2589288) failing to install


  1. Posts : 13
    windows 7
       #1

    MS14-024 (KB2589288) failing to install


    I have a few computers being flagged with the following vulnerability:
    (MS14-024) Microsoft Common Control ASLR Security Bypass (2961033)

    All attempts to download and install the patch is failing with error:
    "The expected version of the product was not found on the system"

    All computers are Win7 running Office 2010 32bit.

    Anyone seen this or have any suggestions?
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Are experts will need this tutorial done in order to give advice.

    Windows Update Posting Instructions

    No I'm not one of the experts.
      My Computer


  3. Posts : 13
    windows 7
    Thread Starter
       #3

    1. Downloaded and ran SURT.
    2. Ran SFC Scan and it appeared to detect and fix somethings.
    3. The only error message I get is: "The expected version of the product was not found on the system"
    This is done by manually installing the patch. We do not use Windows Update. We block that at our company.
    Patches are pushed via SCCM.
    4. Can not attach CBS log looks like file size to big.
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    I'm no expert on these kinds of things but I do have a question.

    Have you contacted your company I.T. department with your problem?

    Because our experts are in different parts of the world and very busy some times you will have a wait period.
      My Computer


  5. Posts : 13
    windows 7
    Thread Starter
       #5

    I am the IT Dept who has exhausted his resources...
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Upload the files to onedrive or Dropbox and post a link
      My Computer


  7. Posts : 13
    windows 7
    Thread Starter
       #7

    Those sites are blocked for us.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    In that case delete the older CBSPersist files until the compressed filesize is below 8MB and upload the result
      My Computer


  9. Posts : 13
    windows 7
    Thread Starter
       #9

    file attached
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    I'll look at it when I get home...
      My Computer


 

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