Windows update fails to install IE11, error 9C57

dan222 · 29 Jan 2015

Thanks.

Code:

sfc /scannow
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

CBS log is attached.

A scan for updates found 1 additional update under 'optional' (apart from IE11 which has been there a while): Platform Update for Windows 7 x64-Edition (KB2670838) 12/03/2013

I haven't attempted to install that optional update yet.
Attachment 348051

NoelDP · 30 Jan 2015

That 'optional' update is a pre-requisite for IE11, I believe - please try installing it on its own - what happens?

dan222 · 30 Jan 2015

Thanks for your continued help with this.

That update initially appeared to install correctly (as shown in the Windows Update control panel) and asked for a restart to finish, but there were issues afterwards.

During the boot process there was a dialog shown that said:

C:\Windows\system32\WindowsCodecs.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

After clicking OK on that (the only choice), there was a larger progress message that said:

Failure configuring Windows updates. Reverting changes. Do not turn off your computer.

dan222 · 30 Jan 2015

I've just uploaded the CBS.log again for you in case that helps.

Attachment 348140

NoelDP · 31 Jan 2015

This error appears repeatedly...

Code:

2015-01-30 11:12:19, Info                  CSI    00000009 CSI Store 185463152 (0x000000000b0df170) initialized
2015-01-30 11:12:19, Info                  CBS    Session: 1984_3085013 initialized by client SPP.
2015-01-30 11:12:59, Info                  CBS    Failed to peek next token (status=0xc0000161) [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-01-30 11:12:59, Info                  CBS    Failed to get next Token [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-01-30 11:12:59, Info                  CBS    Wrong XML DECL [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-01-30 11:12:59, Info                  CBS    Invalid xml format [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-01-30 11:12:59, Info                  CBS    Manifest parsing error at line: 1, context: 
 [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-01-30 11:12:59, Info                  CBS    Failed to parse the manifest from the buffer. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-01-30 11:12:59, Error                 CBS    Failed to parse package manifest: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13\windows\Servicing\Packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-01-30 11:12:59, Info                  CBS    Mark store corruption flag because of package: Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-01-30 11:12:59, Info                  CBS    Failed to initialize package: Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492, from path: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13\windows\Servicing\Packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum, existing package: 1 [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]

Please try installing the patch from a standalone... Download Platform Update for Windows 7 from Official Microsoft Download Center

dan222 · 02 Feb 2015

OK, thanks. I've now tried that, but the standalone update won't install as it says it's already installed on this computer. I've attached a screen shot (and the usual logs) to show you that the Windows Update control panel still shows that update as being required.

Windows update fails to install IE11, error 9C57-status.jpg

I've also noticed today that a further critical update is showing now in the updates control panel (KB2977728) but haven't attempted to install that yet.

Thanks for any further advice you can give.

Attachment 348417
CheckSUR logs.zip

NoelDP · 02 Feb 2015

Hmmm - one thing I hadn't noticed before is that you've run (or somebody has run) CheckSUR 14 times since the machine apparently started having problems, way back in July 2013.
KB2670838 is actually a pre-requisite for IE10, as well as for IE11 (and is supposed to uninstall IE10 as well if uninstalled)

Please try and find KB2670838 in the list of installed updates - if found, try uninstalling it (what happens?).

It may be that the initial problem - which was considerable - was the result of major problems.
Here's the summary of that first log...

Code:

Summary:
Seconds executed: 3208
 Found 484 errors
 Fixed 230 errors
  CSI F Mark Missing Total count: 230
  Fixed: CSI F Mark Missing.  Total count: 230
  CBS MUM Corrupt Total count: 127
  CBS Catalog Corrupt Total count: 127

Another run with a newer CheckSUR achieved the following...

Code:

Summary:
Seconds executed: 3178
 Found 155 errors
 Fixed 101 errors
  CBS MUM Corrupt Total count: 127
  Fixed: CBS MUM Corrupt.  Total count: 100
  CBS Catalog Corrupt Total count: 28
  Fixed: CBS Catalog Corrupt.  Total count: 1
  Fixed: CBS Paired File.  Total count: 101

Note that a new corruption had appeared in the meantime.

I'm beginning to suspect hardware problems - with hard drive or RAM are most likely.

Let's see if the Event Viewer logs can help...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

dan222 · 03 Feb 2015

I know that some repair work was carried out on this PC in the past but it had been given a clean bill of health after that. Clearly that wasn't the case!

I've checked the list of installed updates and unfortunately KB2670838 is not in that list so I couldn't attempt the removal.

I've attached the event logs now for you. Thanks again.

Appevt.zip
Sysevt.zip

NoelDP · 03 Feb 2015

You never mentioned you were also getting non-genuine notifications? - or at least demands to re-activate Windows?

Update Windows license and product key tokens failed with 0x80049F2F.
C:\windows\system32\spp\tokens\ppdlic\msmpeg2vdec-ppdlic.xrm-ms

we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- in your own thread, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

dan222 · 03 Feb 2015

I haven't seen any activation or non-genuine notifications and the owner says he hasn't seen any either. Would have definitely mentioned it.

The PC was left powered on this afternoon (idle) but had restarted itself and launched the Startup Repair screen. There was a dialog giving the option to restore the computer using System Restore, or cancel so I chose cancel and it tried to complete some repairs but failed with the following errors

Code:

Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200059
Problem Signature 05: AutoFailover
Problem Signature 06: 2
Problem Signature 07: NoRootCause
OS Version: 6.1.7601.2.1.0.256.1

I could try to power on and do a Startup Repair again but choose a System Restore point - would that be worthwhile? I'll have to do something before I can run the MGADiag tool.