Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Updates Not Loading -- really confused

31 Jan 2015   #11
katpat23

windows 7 64
 
 

Here are the final results! Just to re-cap
Asus K53E Windows 7 65 bit, running Norton 360 for security and using Malwarebytes manually -- no infection
SURT was run
SFC scan found no integrity violations
When I try to check for updates, I get a message that I need to update a new updater. I click for this to install, then I get error code 800736B3.

My CBS zip file is sitting on my desktop, but is too large to attach. I have spent 30 minutes in searching what to do now, to include what part you need to see ... so perhaps this is the last piece in the jigsaw before you guys can sink your teeth into the fix.

How do I show you what's in my CBS logs that you need to see?


My System SpecsSystem Spec
.
31 Jan 2015   #12
Berkey

Microsoft Windows 7 Professional 64-bit SP1
 
 

I'm not sure about the exact information need from the log, so I won't pretend to know, I'll have to leave that to some of the experts. I was thinking of a few simple solutions that may be worth a try

Head over to Services - Start or Disable and make sure things like:

Background Intelligent Transfer Service
Windows update
Windows Installers

Are not disabled.

Also, if you could, list the updates,which may offer a little more insight.

I believe that if, say the first update in your install order has an error and is blocked from installing it can prevent the rest of the updates to fail as well.
My System SpecsSystem Spec
31 Jan 2015   #13
Berkey

Microsoft Windows 7 Professional 64-bit SP1
 
 

Also, you said it's telling you to "updater a new Updater?", I would post in this tutorial real quick Windows Update - Reset before doing anything, but I'm not sure if that means your update components needs resting.
My System SpecsSystem Spec
.

31 Jan 2015   #14
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Do as instructed in the tutorial I posted. No need to start a new thread. Just post here.

Quote:
4. Log Collection


The steps that we have done have limited automated fixing capabilities, however they are excellent diagnostic tools and generate very informative logs.
  1. Navigate to the following folder:
    C:\Windows\Logs
  2. Right-click and on the CBS folder and select Copy.
  3. Minimise all open windows and right-click on your Desktop, then select Paste.
  4. Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder.
  5. A file, CBS.zip should appear on your Desktop.
5. Start a New Thread
My System SpecsSystem Spec
31 Jan 2015   #15
katpat23

windows 7 64
 
 

Layback Bear, I have made my CBS.zip file, and it's sitting on my desktop. It's about 23 MB, so what do I do with it now? Meanwhile, Berkey, I turned on Windows Installer whereas the other two were already started. but this didn't seem to help -- unless I should re-start?

I will follow the instructions for Windows Update Reset while I await instructions.
My System SpecsSystem Spec
31 Jan 2015   #16
Berkey

Microsoft Windows 7 Professional 64-bit SP1
 
 

Quote   Quote: Originally Posted by katpat23 View Post
Layback Bear, I have made my CBS.zip file, and it's sitting on my desktop. It's about 23 MB, so what do I do with it now? Meanwhile, Berkey, I turned on Windows Installer whereas the other two were already started. but this didn't seem to help -- unless I should re-start?

I will follow the instructions for Windows Update Reset while I await instructions.
Might want to restart and then give it a shot before moving to the other tutorial. I wonder why that file is so large?
My System SpecsSystem Spec
31 Jan 2015   #17
katpat23

windows 7 64
 
 

Berkey, I have attached a screen shot of the CBS.zip to see what's there and taking the space. Maybe I need only include the .txt file for this purpose?

Also, tried the reset. The update window doesn't say "reset" though, even though it looks like it is. I'm including a jpg of that screen, too.


Attached Images
Windows Updates Not Loading -- really confused-windows-update-picture.jpg 
My System SpecsSystem Spec
31 Jan 2015   #18
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Save you logs and wait for a expert to join in.
I have done what my 3 brain cells are capable of doing.
I will drop a note off to one of our experts.
My System SpecsSystem Spec
31 Jan 2015   #19
katpat23

windows 7 64
 
 
Screen shot of "update the updater" message

I'm attaching a screen shot of the message I get every time I try to check for updates. When I click to upload, I then get the error code 800736B3


Attached Images
Windows Updates Not Loading -- really confused-update-updater.jpg 
My System SpecsSystem Spec
31 Jan 2015   #20
katpat23

windows 7 64
 
 

I have ccleaner. Don't think I've ever cleaned the registry. Would this be helpful to do? Anyway, twiddling thumbs, itching to fix this thing since I've been wrestling with it for about two weeks.
My System SpecsSystem Spec
Reply

 Windows Updates Not Loading -- really confused




Thread Tools




Similar help and support threads
Thread Forum
Really confused about updates now, can i ask for some advice
OK I used to update my win 7 U x64 every month like most of us, then came along the sneaky updates and using GXW Control Panel, then came patchocalypse and since then i have held of any updates from the main PC (left laptop longer as it only get used as a back up, however since patchocalypse has...
Windows Updates & Activation
Confused about avoiding any win 10 updates
I am new to win7 but one thing I know for sure is that I don't want 10. I have been reading and reading and have removed the icon the gwx folder has gone and so far so good But I have 30 updates to do and another 16 optional. I have sheets of paper in-front of me dangerous - safe - from here and...
Windows Updates & Activation
I'm confused about .NET updates
There were 2 issued in Feb. updates for .NET 4 but there had been a .NET 4.5.1 a few months ago. Why was there a higher number issued before the more current ones or isn't 4.5.1 an upgrade to 4? I don't even know what they mean or if I really need them but did check my list of installed updates...
Windows Updates & Activation
Windows Update is not loading updates
Hi, I have just upgrade my operating system from Vista to Windows 7. I am finding that Windows Update is not loading any updates. It just seems to hang. All the computer is saying is "Downloading Updates" and every thing stays at 0%. Updates worked fine with Vista. Any ideas? ...
Windows Updates & Activation
confused... configuring updates
when ever i turn th computer on today, it says CONFIGURING UPDATES before it wil eventually go to th start sign in/log in screen. Why is this? It hasnt done it until today... will it keep doing it?? when i turn th desktop off it says its installing the updates, im confused... can i fix it? Yes Im...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:38.
Twitter Facebook Google+