Windows Update encountered an unknown error. Code 800B0100


  1. Posts : 10
    Windows 7 64 bit home premium
       #1

    Windows Update encountered an unknown error. Code 800B0100


    Hello.
    This is my first posting so here goes!

    I'm fixing a computer for a friend. I can't get SP1 to complete installation.
    I followed the instructions for creating the CBS log file and have attached it here.
    I took a look inside the checkSUR log file and I can see the following:


    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat



    The system specs listed in my account are for this computer.
    (Windows 7 64 bit home premium)

    Can you tell me if this is this the root cause? Can you help me with this issue?
    Thank you for your time and effort!
    Mark Antonucci
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    You have rather more errors than you showed in your extract!
    Code:
    Unavailable repair files:
     winsxs\manifests\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.16542_none_cc28a17e399280f3.manifest
     winsxs\manifests\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.16542_none_700a05fa81350fbd.manifest
     winsxs\manifests\amd64_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.20658_none_cc96363152d1772a.manifest
     winsxs\manifests\x86_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.20658_none_70779aad9a7405f4.manifest
     winsxs\manifests\msil_presentationframework_31bf3856ad364e35_6.1.7600.16542_none_76b62ec655328f6e.manifest
     winsxs\manifests\msil_windowsbase_31bf3856ad364e35_6.1.7600.16542_none_971d833490d96bac.manifest
     winsxs\manifests\amd64_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_86a84af193626297.manifest
     winsxs\manifests\x86_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_2a89af6ddb04f161.manifest
     winsxs\manifests\amd64_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_caa3904b6f89acd5.manifest
     winsxs\manifests\x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_6e84f4c7b72c3b9f.manifest
     winsxs\manifests\amd64_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_084e4684a9878ea8.manifest
     winsxs\manifests\x86_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_ac2fab00f12a1d72.manifest
     winsxs\manifests\x86_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_acb4799c0a4a7137.manifest
     winsxs\manifests\amd64_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_08d3151fc2a7e26d.manifest
     winsxs\manifests\msil_windowsbase_31bf3856ad364e35_6.1.7600.20658_none_97a251cfa9f9bf71.manifest
     winsxs\manifests\amd64_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.20658_none_872d198cac82b65c.manifest
     winsxs\manifests\x86_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.20658_none_2b0e7e08f4254526.manifest
     winsxs\manifests\amd64_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_cb285ee688aa009a.manifest
     winsxs\manifests\x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_6f09c362d04c8f64.manifest
     winsxs\manifests\amd64_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.16542_none_cc11679639b12365.manifest
     winsxs\manifests\x86_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.16542_none_6ff2cc128153b22f.manifest
     winsxs\manifests\msil_presentationframework_31bf3856ad364e35_6.1.7600.20658_none_773afd616e52e333.manifest
     winsxs\manifests\amd64_wpf-windowsbase_31bf3856ad364e35_6.1.7600.16542_none_b38a4129615964ab.manifest
     winsxs\manifests\x86_wpf-windowsbase_31bf3856ad364e35_6.1.7600.16542_none_576ba5a5a8fbf375.manifest
     winsxs\manifests\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_ccad701952b2d4b8.manifest
     winsxs\manifests\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_708ed4959a556382.manifest
     winsxs\manifests\amd64_wpf-windowsbase_31bf3856ad364e35_6.1.7600.20658_none_b40f0fc47a79b870.manifest
     winsxs\manifests\x86_wpf-windowsbase_31bf3856ad364e35_6.1.7600.20658_none_57f07440c21c473a.manifest
     servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
    I'll post a fix protocol for them later.
      My Computer


  3. Posts : 10
    Windows 7 64 bit home premium
    Thread Starter
       #3

    Thank you very much!
    I appreciate it!
    Mark
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    I've uploaded a file - maiaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder maiaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  5. Posts : 10
    Windows 7 64 bit home premium
    Thread Starter
       #5

    Will do tonight.
    Thank you again!
    Mark
      My Computer


  6. Posts : 10
    Windows 7 64 bit home premium
    Thread Starter
       #6

    OK all run.
    log files are attached after running CheckSUR.
    I took a look in the log files and it looks like it made the fixes.
    Note: I first accidentally clicked on another file (Windows6.1-KB979900-x64) thinking it was the CheckSUR tool. I had downloaded that a few days ago when trying to fix this issue but it failed to install. I hope that didn't hurt anything. Sorry about that.

    Mark
    Windows Update encountered an unknown error. Code 800B0100 Attached Files
      My Computer


  7. Posts : 10
    Windows 7 64 bit home premium
    Thread Starter
       #7

    You got SP1 to finally Load!!
    Going to do a restart next.
      My Computer


  8. Posts : 10
    Windows 7 64 bit home premium
    Thread Starter
       #8

    Noel,
    Thank you for all your help! Everything seems to be working again. I have 117 new updates to do! (and then lots of optional updates)

    Mark
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Great!
    CheckSUR is happy now - with any luck you won't have any more problems.
      My Computer


 

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