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Windows 7: Windows update error code 80073712

09 Feb 2015   #1
elfundi

Windows 7 Professional 64 b
 
 
Windows update error code 80073712

Hi,

I've had this update issue going on for few weeks: Code 80073712.
Log files are attached.
Thank you.

Kind regards,




Attached Files
File Type: log CheckSUR.log (3.2 KB, 1 views)
My System SpecsSystem Spec
.
10 Feb 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the errors from the CheckSUR...
Code:
Unavailable repair files:
 servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
I'll post a fix protocol when I can.
My System SpecsSystem Spec
10 Feb 2015   #3
elfundi

Windows 7 Professional 64 b
 
 

Thank you Noel.
My System SpecsSystem Spec
.

11 Feb 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - efiaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder efiaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
11 Feb 2015   #5
elfundi

Windows 7 Professional 64 b
 
 

Hi,

Please find attached log files.

Thank you.


Attached Files
File Type: log CheckSUR.log (2.5 KB, 1 views)
File Type: log CheckSUR.persist.log (5.3 KB, 2 views)
My System SpecsSystem Spec
11 Feb 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The errors in the CheckSUR log are interesting...
Code:
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum  Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum  Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum  Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum  Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
.
I've never seen both IE10 and IE11 errors present in a CheckSUR log before - it may imply that I made a mistake somewhere with my fix protocol - but from the looks of it, you appear to have run the CheckSUR tool twice today about 15 minutes apart. - did you do another Windows Update in the interim?
My System SpecsSystem Spec
11 Feb 2015   #7
elfundi

Windows 7 Professional 64 b
 
 

Yes.
Firstly, I launched Windows6.1-KB947821-v34-x64.msu and then DISM.exe tools.
My System SpecsSystem Spec
11 Feb 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm not sure why you ran DISM - it's certainly not necessary, and the best version isn't available for Windows 7 anyhow (it's much more capable in Win8.x). That said, I don't think it should cause problems.
The actual errors present are common ones, and don't normally cause any problems with updates. The only reason I'm concerned is that there are two versions of IE involved.

Please try doing a Check for Updates - and install ONLY the oldest update found.
If it goes in OK, try installing the rest.
If it fails, post the error code, and I'll see what we need to do.
My System SpecsSystem Spec
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 Windows update error code 80073712




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