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Windows 7: Windows 7 update KB3019215 fail error 80073712

10 Feb 2015   #1
Cpthaze

Windows 7
 
 
Windows 7 update KB3019215 fail error 80073712

So I've been suffering a plethora of problems recently: to my computer randomly rebooting when I open Photoshop/open chrome/run MS security essentials all the way to the update failure when I hit install, any help would be appreciated. I like to solve problems 1 at a time however: so lets start with the update


My System SpecsSystem Spec
.
10 Feb 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
10 Feb 2015   #3
Cpthaze

Windows 7
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
So what should I upload to fix the current snafu I am in?
My System SpecsSystem Spec
.

10 Feb 2015   #4
z3r010

 

Read and follow the given instructions
My System SpecsSystem Spec
10 Feb 2015   #5
Cpthaze

Windows 7
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Alright, I did everything, the SFC scannow, the update readiness tool(multiple times!): none of them are helping: I tried shrinking the file. Lets hope this works
My System SpecsSystem Spec
10 Feb 2015   #6
Cpthaze

Windows 7
 
 

Quote   Quote: Originally Posted by z3r010 View Post
Read and follow the given instructions
I did, the zip file should be attached in a previous reply
My System SpecsSystem Spec
10 Feb 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the problem list from the CheckSUR scan -
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.22913_none_f27bfa1981fd5c4e.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22913_none_b3d45a96e36fc54b.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.1.7601.22913_none_73597611f579c664.manifest
 winsxs\manifests\x86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22913_none_57b5bf132b125415.manifest
 winsxs\manifests\x86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.22913_none_965d5e95c99feb18.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.1.7601.18706_none_72dda82adc515987.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-clientonly_31bf3856ad364e35_6.1.7601.22913_none_35f3367c25772c2d.manifest
 winsxs\manifests\wow64_microsoft-windows-webdavredir-clientonly_31bf3856ad364e35_6.1.7601.22913_none_4047e0ce59d7ee28.manifest
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
I'll post a fix protocol in the morning.
My System SpecsSystem Spec
10 Feb 2015   #8
Cpthaze

Windows 7
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Here's the problem list from the CheckSUR scan -
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.22913_none_f27bfa1981fd5c4e.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22913_none_b3d45a96e36fc54b.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.1.7601.22913_none_73597611f579c664.manifest
 winsxs\manifests\x86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22913_none_57b5bf132b125415.manifest
 winsxs\manifests\x86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.22913_none_965d5e95c99feb18.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.1.7601.18706_none_72dda82adc515987.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-clientonly_31bf3856ad364e35_6.1.7601.22913_none_35f3367c25772c2d.manifest
 winsxs\manifests\wow64_microsoft-windows-webdavredir-clientonly_31bf3856ad364e35_6.1.7601.22913_none_4047e0ce59d7ee28.manifest
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
I'll post a fix protocol in the morning.
Thank you very much good sir, I await the fix
My System SpecsSystem Spec
11 Feb 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - cptaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cptaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
11 Feb 2015   #10
Cpthaze

Windows 7
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I've uploaded a file - cptaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cptaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
Running hotfix now, expect another response with the checksur.log file in the next half hour
My System SpecsSystem Spec
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 Windows 7 update KB3019215 fail error 80073712




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