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Windows 7: Windows Update Error, Code 80073712. (KB2943357)

10 Feb 2015   #1
GlenOS

Windows 7 Home Premium x64
 
 
Windows Update Error, Code 80073712. (KB2943357)

Hi,

Like a few others I've seen on here having this problem I thought I would ask for some help!

Code 80073712. (KB2943357)

This update has been trying to install since August 2014 and I've tried many different methods and fixes but to no avail.
I've tried the SURT and SFC Scan as advised by other threads.

Below is a link to my CBS

Any help would be top notch.

Many thanks

Glen


My System SpecsSystem Spec
.
11 Feb 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the output of errors from the CheckSUR log...
Code:
Unavailable repair files:
 winsxs\manifests\msil_system.runtime.serialization.resources_b77a5c561934e089_6.1.7601.22733_en-us_787b5545d9776103.manifest
 winsxs\manifests\msil_smdiagnostics.resources_b77a5c561934e089_6.1.7601.18523_en-us_496526973f1e68f2.manifest
 winsxs\manifests\amd64_microsoft-windows-wcfcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_ff634b2369479517.manifest
 winsxs\manifests\msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.22733_none_bff6ca10b626f70a.manifest
 winsxs\manifests\msil_system.identitymodel_b77a5c561934e089_6.1.7601.18523_none_f1b7e3b500b0dd75.manifest
 winsxs\manifests\amd64_infocard.resources_b77a5c561934e089_6.1.7601.18523_en-us_1c3528fb3f63ae97.manifest
 winsxs\manifests\amd64_microsoft-windows-wpfcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_en-us_102e1681a6f8daa0.manifest
 winsxs\manifests\msil_system.servicemodel.washosting_b77a5c561934e089_6.1.7601.22733_none_7b9fe117b7a77077.manifest
 winsxs\manifests\msil_smsvchost.resources_b03f5f7f11d50a3a_6.1.7601.22733_en-us_b2b27b25e379631c.manifest
 winsxs\manifests\msil_system.servicemodel_b77a5c561934e089_6.1.7601.22733_none_627b1e3960ee4846.manifest
 winsxs\manifests\msil_smsvchost.resources_b03f5f7f11d50a3a_6.1.7601.18523_en-us_c97f21bfc9d2e96e.manifest
 winsxs\manifests\msil_system.servicemodel.resources_b77a5c561934e089_6.1.7601.22733_en-us_0f4b4b63d0545797.manifest
 winsxs\manifests\msil_microsoft.transacti..ridge.dtc.resources_b03f5f7f11d50a3a_6.1.7601.22733_en-us_ee690b9c8991e0b1.manifest
 winsxs\manifests\amd64_infocard.resources_b77a5c561934e089_6.1.7601.22733_en-us_05688261590a2845.manifest
 winsxs\manifests\msil_system.identitymodel.resources_b77a5c561934e089_6.1.7601.18523_en-us_d834c775e8e8bf5a.manifest
 winsxs\manifests\msil_system.servicemodel_b77a5c561934e089_6.1.7601.18523_none_7947c4d34747ce98.manifest
 winsxs\manifests\amd64_infocard_b77a5c561934e089_6.1.7601.22733_none_416efebeda587c2c.manifest
 winsxs\manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.22733_none_29f6a06ce8fccf4d.manifest
 winsxs\manifests\msil_smdiagnostics_b77a5c561934e089_6.1.7601.18523_none_72efc8f96ca487c3.manifest
 winsxs\manifests\msil_system.identitymodel_b77a5c561934e089_6.1.7601.22733_none_daeb3d1b1a575723.manifest
 winsxs\manifests\msil_smsvchost_b03f5f7f11d50a3a_6.1.7601.22733_none_cfea951b2aba8a29.manifest
 winsxs\manifests\msil_system.runtime.serialization.resources_b77a5c561934e089_6.1.7601.18523_en-us_8f47fbdfbfd0e755.manifest
 winsxs\manifests\msil_smdiagnostics_b77a5c561934e089_6.1.7601.22733_none_5c23225f864b0171.manifest
 winsxs\manifests\msil_smdiagnostics.resources_b77a5c561934e089_6.1.7601.22733_en-us_32987ffd58c4e2a0.manifest
 winsxs\manifests\msil_system.runtime.serialization.ref_b77a5c561934e089_6.1.7601.18523_none_a6803b1074d97c29.manifest
 winsxs\manifests\amd64_microsoft-windows-wpfcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_10ace546c01e9382.manifest
 winsxs\manifests\msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.18523_none_d6c370aa9c807d5c.manifest
 winsxs\manifests\amd64_microsoft-windows-wcfcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_en-us_fee47c5e5021dc35.manifest
 winsxs\manifests\msil_smsvchost_b03f5f7f11d50a3a_6.1.7601.18523_none_e6b73bb51114107b.manifest
 winsxs\manifests\msil_system.identitymodel.resources_b77a5c561934e089_6.1.7601.22733_en-us_c16820dc028f3908.manifest
 winsxs\manifests\amd64_infocard_b77a5c561934e089_6.1.7601.18523_none_583ba558c0b2027e.manifest
 winsxs\manifests\msil_microsoft.transacti..ridge.dtc.resources_b03f5f7f11d50a3a_6.1.7601.18523_en-us_0535b2366feb6703.manifest
 winsxs\manifests\msil_system.servicemodel.washosting_b77a5c561934e089_6.1.7601.18523_none_926c87b19e00f6c9.manifest
 winsxs\manifests\msil_system.runtime.serialization.ref_b77a5c561934e089_6.1.7601.22733_none_8fb394768e7ff5d7.manifest
 winsxs\manifests\msil_system.servicemodel.resources_b77a5c561934e089_6.1.7601.18523_en-us_2617f1fdb6addde9.manifest
 winsxs\manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.18523_none_40c34706cf56559f.manifest
 servicing\packages\Package_5_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_5_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_6_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_6_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_7_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_7_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2943357_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2943357_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_5_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_5_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_6_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_6_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_7_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_7_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2943357_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2943357_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
I'll post a fix protocol later.
My System SpecsSystem Spec
11 Feb 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - gosaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder gosaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

12 Feb 2015   #4
GlenOS

Windows 7 Home Premium x64
 
 

Cheers!

Here's the new copies of the CheckSUR.log & CheckSUR.persist.log


Glen


Attached Files
File Type: zip CheckSUR.persist.zip (11.1 KB, 1 views)
File Type: zip CheckSUR.zip (1.9 KB, 0 views)
My System SpecsSystem Spec
12 Feb 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the CheckSUR summary...
Code:
Summary:
Seconds executed: 328
 Found 41 errors
 Fixed 41 errors
  CSI Manifest All Zeros Total count: 36
  Fixed: CSI Manifest All Zeros.  Total count: 36
  CBS MUM Corrupt Total count: 5
  Fixed: CBS MUM Corrupt.  Total count: 5
  Fixed: CBS Paired File.  Total count: 5
It looks like CheckSUR is happy now

With any luck, this means that the problem is fixed.
Do a new Check for Updates, then attempt to install ONLY the oldest found update - what happens? If it installs OK, try installing the rest.
My System SpecsSystem Spec
13 Feb 2015   #6
GlenOS

Windows 7 Home Premium x64
 
 

Amazing! Yep it's all good now.
When i shutdown my pc yesterday it automatically installed updates (about 21 new ones i guess) so i wasn't sure if that'd screw things up but they've all installed and windows update is now happy again.

Thanks so much for you help Noel, and for spending time to solve my problem. Fantastic job :) much appreciated!

Glen
My System SpecsSystem Spec
16 Feb 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're welcome - good luck.
My System SpecsSystem Spec
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 Windows Update Error, Code 80073712. (KB2943357)




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