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Windows 7: KB2937610 and KB2972211 fail installing with Errors 80073712 and 80...

11 Feb 2015   #1

Windows 7 x64
KB2937610 and KB2972211 fail installing with Errors 80073712 and 80...

Hi everybody,

I try to help a friend with some Windows Update Installation Errors:

KB2972211 fails with Error 80070490
KB2937610 fails with Error 80073712

The System Update Readiness Tool doesn't finish after hours.
Windows Upgrade Installations also failed.
Acronis True Image Home couldn't recover properly.
Manuall instalation of the Updates also failed.
Kaspersky Internet Security and CCleaner is installed.
chkdsk with no errors.
I realy tried a lot, but I don't know the solution.
My friend don't want to instal windows fresh...
Please help me.

The Laptop is a Acer Aspire 7750G
Intel Core i5-2430M @ 2.4 GHz
AMD Radeon HD 6850M with 1 GB VRAm
M4-CT128M4SSD2 (with Windows 7 Pro x64 on it)
Samsung SSD 840 Pro Serie 256 (with Data on it)

Attached Files
File Type: txt Addition.txt (30.0 KB, 0 views)
File Type: txt FRST.txt (57.2 KB, 2 views)
File Type: log hijackthis.log (13.2 KB, 0 views)
File Type: log WindowsUpdate.log (30.7 KB, 0 views)
My System SpecsSystem Spec
12 Feb 2015   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The CheckSUR log is huge - and incomplete - and shows that you have massive registry corruption. (or possibly a single error!)

Your best option is a repair install.
My System SpecsSystem Spec
12 Feb 2015   #3

Windows 7 x64

Overnight I tried the startup repair:
booted from Windows CD, started the "startup repair" but it won't work. "Please disconnect every other hardware like printer, cameras etc." but it's only the Laptop, no other hardware is connected to it.
Then I started an "in place upgrade installation" and "anytime upgrade" but it failed with "Windows failed upgrading" (no Error Code). Maybe my friend has to face the truth...

Sorry, if I write with big letters, I didn't find the right button for the size on my smartphone. (Okay, in the editing Window it was written in huge blue letters) XD
My System SpecsSystem Spec

12 Feb 2015   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

It does sound like a clean install is going to be required
Make sure that you back up all data to external media before starting!
My System SpecsSystem Spec

 KB2937610 and KB2972211 fail installing with Errors 80073712 and 80...

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