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Windows 7: Trouble downloading the new Windows Updates, code 80073712

11 Feb 2015   #1
jr2136

Windows 7 Home Premium x64
 
 
Trouble downloading the new Windows Updates, code 80073712

Windows 7 Home Premium 64 bit

I ran the SFC /SCANNOW command, and says that there were corrupt files and couldn't repair them.

I also ran the System Update Readiness Tool before doing this step.

I've attached the CBS .rar file. Thanks for your help!

https://onedrive.live.com/redir?resi...5890C50C%21106

I can't add attachments so I put it on One Drive.


My System SpecsSystem Spec
.
12 Feb 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from your CheckSUR.log...
Code:
Seconds executed: 4134
 Found 458 errors
  CSI Manifest Missing Total count: 349
  CSI Payload File Missing Total count: 26
  CBS MUM Missing Total count: 82
  CBS Catalog Missing Total count: 1
There is considerable corruption there - and I suspect that even if we were to fix it, there would still be more corruption elsewhere.

I think your best option is a repair install of Windows.
My System SpecsSystem Spec
12 Feb 2015   #3
jr2136

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Here's the summary from your CheckSUR.log...
Code:
Seconds executed: 4134
 Found 458 errors
  CSI Manifest Missing Total count: 349
  CSI Payload File Missing Total count: 26
  CBS MUM Missing Total count: 82
  CBS Catalog Missing Total count: 1
There is considerable corruption there - and I suspect that even if we were to fix it, there would still be more corruption elsewhere.

I think your best option is a repair install of Windows.
Thanks for the advice. Digital River no longer has the isos for the reinstalls. Is there an safe alternative that can be used? I have my product key. Thanks.
My System SpecsSystem Spec
.

12 Feb 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Unfortunately, I know of none at present - the MS option is flaky at best, and doesn't work with OEM Keys anyhow
Do you know anyone with a legit Windows Home Premium disk (or ISO file)??
My System SpecsSystem Spec
12 Feb 2015   #5
jr2136

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Unfortunately, I know of none at present - the MS option is flaky at best, and doesn't work with OEM Keys anyhow
Do you know anyone with a legit Windows Home Premium disk (or ISO file)??
Unfortunately no. However, my school allows me to get a free upgrade to Windows 8 which gives me the .iso for that one. Would that help the situation at all or will only a W7 .iso fix the situation?
My System SpecsSystem Spec
12 Feb 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Any chance your school's IT department has the ISO for Win7 lying around?
Upgrading to Windows 8 may be an option - but it may also break things completely. First check with the compatibility tester to see if you need drivers, or to uninstall interfering programs. http://go.microsoft.com/fwlink/p/?linkid=261871
My System SpecsSystem Spec
12 Feb 2015   #7
jr2136

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Any chance your school's IT department has the ISO for Win7 lying around?
Upgrading to Windows 8 may be an option - but it may also break things completely. First check with the compatibility tester to see if you need drivers, or to uninstall interfering programs. http://go.microsoft.com/fwlink/p/?linkid=261871
The tester is only showing some minor incompatibilities. I'll look into the .iso for Win7 and see if it's available. Thanks.
My System SpecsSystem Spec
12 Feb 2015   #8
jr2136

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Any chance your school's IT department has the ISO for Win7 lying around?
Upgrading to Windows 8 may be an option - but it may also break things completely. First check with the compatibility tester to see if you need drivers, or to uninstall interfering programs. http://go.microsoft.com/fwlink/p/?linkid=261871
I was able to find the .iso and all of my Updates were successful. Thanks so much for the help!
My System SpecsSystem Spec
12 Feb 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!
well done, and good luck
My System SpecsSystem Spec
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 Trouble downloading the new Windows Updates, code 80073712




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