Help with Windows updates not installing - re Service Pack 1

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  1. Neil2305
    Posts : 109
    Windows 7 32 bit
    Thread Starter
       New #21

    Any suggestions regarding how to resolve this update problem? The computer also 'freezes/crashes' from time to time...
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #22

    Try this - do a Clean Boot, and attempt to install SP1 using the standalone installer.
    How to perform a clean boot in Windows
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  4. Neil2305
    Posts : 109
    Windows 7 32 bit
    Thread Starter
       New #23

    Hi, sorry it didn't work. "System error prevented the service from installing etc...."
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  6. Neil2305
    Posts : 109
    Windows 7 32 bit
    Thread Starter
       New #24

    We have also had the IIS 7.5 unable to install on the same computer...
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  7. Neil2305
    Posts : 109
    Windows 7 32 bit
    Thread Starter
       New #25

    Anyone able to help with this 'ongoing' problem? error code 8024200D
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #26

    Ah - sorry about that! you must have fallen off my watchlist!

    Since it's been so long, we'd better have a complete new set of files....

    Please follow the Windows Update Posting Instructions and post the requested data

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

    Please also post the C:\Windows\windowsudpate.log file
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  10. Neil2305
    Posts : 109
    Windows 7 32 bit
    Thread Starter
       New #27

    Hi - thanks,

    in log cbs file right-click etc

    when trying to send compressed file to desktop I get the message "File not found or no read permission..."

    I do get the check sur if that is of any use?
    Help with Windows updates not installing - re Service Pack 1 Attached Files
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #28

    That log is part of what I needed - and it's clear.
    I still need the CBS.log and the latest CBSPersist file.
    You'll need to COPY the CBS.log file to the desktop, before compressing the copy for upload.
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  12. Neil2305
    Posts : 109
    Windows 7 32 bit
    Thread Starter
       New #29

    For some reason it won't let us copy it to the desktop... comes up with that message...
      My Computer
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  13. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #30

    Noel does this matter on a system with Home Premium?

    From post #24

    We have also had the IIS 7.5 unable to install on the same computer...

    https://technet.microsoft.com/en-us/.../cc725762.aspx
      My Computer
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