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Windows 7: Update Error 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)

17 Feb 2015   #1
itsjinx

Windows 7 64bit
 
 
Update Error 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)

I am having the exact same problems as the people who opened these threads:
csi unable to query store version
CSI Unable to Query Store Version Total count: 1

I have windows 7 Home 64bit

Things that have failed:
- Check For Updates always fails with the error code: 80073712
- sfc /scannow produces "windows resource protection could not perform the requested operation"
- turn windows features on or off produces an empty window.
- system update readiness tool produces 1 error "csi unable to query store version"
- Installation of SP1 fails with: ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)

I also did a remote session with a real microsoft tech and after trying a few things, they just tried to get me to buy their $149 "advanced tools" garbage.

Attached:
- CBS FOLDER ZIPPED (includes CBS.log and CheckSUR.log)
- WindowsUpdate.log
- FILE: C:\Windows\System32\config\COMPONENTS


I really appreciate any help!




Attached Files
File Type: zip files.zip (4.07 MB, 8 views)
My System SpecsSystem Spec
.
18 Feb 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looks like bad news, I'm afraid...
Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
64-bit Windows usually has a COMPONENTS hive of 38-60MB - and yours is only 28MB
Opening the file in a Hex editor, it's obvious that something has totally corrupted it - it appears to be an extract from a CBS.log file!

Unless you have a System Restore point that's from before the problem started, then I'm afraid that your only options are either a repair install or a clean install.
My System SpecsSystem Spec
18 Feb 2015   #3
itsjinx

Windows 7 64bit
 
 

That sucks. I'm hoping someone else might have some input???
My System SpecsSystem Spec
.

18 Feb 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Since you appear to have left it over 3 years since the problem first appeared then there's not a lot anyone can do - especislly since you never completed your first thread on this subject.
My System SpecsSystem Spec
19 Feb 2015   #5
itsjinx

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Since you appear to have left it over 3 years since the problem first appeared then there's not a lot anyone can do - especislly since you never completed your first thread on this subject.
I understand. I actually forgot about my previous thread. After looking at it I remember that I just forgot to reply back about not being able to try the suggestion that said:
Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.


I could never try it because I do not have a 'Repair your computer' option. Is this normal? Am I missing something?
My System SpecsSystem Spec
20 Feb 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That is usually not too much of a problem if you have the install disk to hand - boot from that and take the option to repair the computer from there (BEFORE the Install option!
My System SpecsSystem Spec
Reply

 Update Error 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)




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