Update Error 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)


  1. Posts : 15
    Windows 7 64bit
       #1

    Update Error 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)


    I am having the exact same problems as the people who opened these threads:
    csi unable to query store version
    CSI Unable to Query Store Version Total count: 1

    I have windows 7 Home 64bit

    Things that have failed:
    - Check For Updates always fails with the error code: 80073712
    - sfc /scannow produces "windows resource protection could not perform the requested operation"
    - turn windows features on or off produces an empty window.
    - system update readiness tool produces 1 error "csi unable to query store version"
    - Installation of SP1 fails with: ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)

    I also did a remote session with a real microsoft tech and after trying a few things, they just tried to get me to buy their $149 "advanced tools" garbage.

    Attached:
    - CBS FOLDER ZIPPED (includes CBS.log and CheckSUR.log)
    - WindowsUpdate.log
    - FILE: C:\Windows\System32\config\COMPONENTS


    I really appreciate any help!
    Update Error 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712) Attached Files
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Looks like bad news, I'm afraid...
    Code:
    Checking Packages
    (f) CSI Unable to Query Store Version 0x00000002
    64-bit Windows usually has a COMPONENTS hive of 38-60MB - and yours is only 28MB
    Opening the file in a Hex editor, it's obvious that something has totally corrupted it - it appears to be an extract from a CBS.log file!

    Unless you have a System Restore point that's from before the problem started, then I'm afraid that your only options are either a repair install or a clean install.
      My Computer


  3. Posts : 15
    Windows 7 64bit
    Thread Starter
       #3

    That sucks. I'm hoping someone else might have some input???
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Since you appear to have left it over 3 years since the problem first appeared then there's not a lot anyone can do - especislly since you never completed your first thread on this subject.
      My Computer


  5. Posts : 15
    Windows 7 64bit
    Thread Starter
       #5

    NoelDP said:
    Since you appear to have left it over 3 years since the problem first appeared then there's not a lot anyone can do - especislly since you never completed your first thread on this subject.
    I understand. I actually forgot about my previous thread. After looking at it I remember that I just forgot to reply back about not being able to try the suggestion that said:
    Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.


    I could never try it because I do not have a 'Repair your computer' option. Is this normal? Am I missing something?
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    That is usually not too much of a problem if you have the install disk to hand - boot from that and take the option to repair the computer from there (BEFORE the Install option!
      My Computer


 

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