windows 7 update not working

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  1. Posts : 13
    Windows 7 Ultimate x64
       #1

    windows 7 update not working


    windows 7 ultimate 64bit with service pack 1. windows 7 update not working it has a red x against it when I try to update I get the message (windows update encountered an unknown error code 800F900.) It has worked well before. I have tried system restore done several scans in safe mode. used windows update repair tool it found nothing wrong. I have tried some of the suggestions on the windows site none worked. any ideas please
    Attached Thumbnails Attached Thumbnails windows 7 update not working-untitled.gif   windows 7 update not working-untitled.jpg  
    Last edited by catchjudo; 24 Feb 2015 at 03:42. Reason: uploading CBS zip
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Easy steps first
    Try to boot the computer
    Does it work now
    No
    Make and SFC scan
    SFC /SCANNOW Command - System File Checker
    no
    Then download and use CCleaner to remove any updates that may be blocking updater
      My Computer


  3. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thanks for suggestions, I have done this but still have the same problem
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    If you have an install DVD, you can try a repair install.
    Repair Install
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Please follow the Windows Update Posting Instructions and post the requested data

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

    Please also post the C:\Windows\windowsudpate.log file
      My Computer


  6. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #6

    catchjudo said:
    windows 7 ultimate 64bit with service pack 1. windows 7 update not working it has a red x against it when I try to update I get the message (windows update encountered an unknown error code 800F900.) It has worked well before. I have tried system restore done several scans in safe mode. used windows update repair tool it found nothing wrong. I have tried some of the suggestions on the windows site none worked. any ideas please
    I have added cbs file and screenshots as suggested :)
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Here's the errors that CheckSUR found...
    Code:
    Unavailable repair files:
     winsxs\manifests\x86_system.data.oracleclient_b77a5c561934e089_6.1.7601.18523_none_c79350c499ca8542.manifest
     winsxs\manifests\wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16555_none_e378e87db5384445.manifest
     winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16561_none_a3d50080ecc2b05f.manifest
     winsxs\manifests\wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16555_none_ae387be72117bbc5.manifest
     winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.20666_none_a4639ebe05dbcedc.manifest
     winsxs\manifests\wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16533_none_c71304894a6f9560.manifest
     winsxs\manifests\wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16545_none_e383b869b5302854.manifest
     servicing\packages\Package_111_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~9.4.1.0.mum
     servicing\packages\Package_2_for_KB2957689~31bf3856ad364e35~amd64~~9.4.1.0.mum
     servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
     servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~~7.6.7600.320.mum
     servicing\packages\Package_111_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~9.4.1.0.cat
     servicing\packages\Package_2_for_KB2957689~31bf3856ad364e35~amd64~~9.4.1.0.cat
     servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
     servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~~7.6.7600.320.cat
    I'll post a fix for these later - then we'll have to work on the other problems.
      My Computer


  8. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #8

    NoelDP said:
    Here's the errors that CheckSUR found...
    Code:
    Unavailable repair files:
     winsxs\manifests\x86_system.data.oracleclient_b77a5c561934e089_6.1.7601.18523_none_c79350c499ca8542.manifest
     winsxs\manifests\wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16555_none_e378e87db5384445.manifest
     winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16561_none_a3d50080ecc2b05f.manifest
     winsxs\manifests\wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16555_none_ae387be72117bbc5.manifest
     winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.20666_none_a4639ebe05dbcedc.manifest
     winsxs\manifests\wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16533_none_c71304894a6f9560.manifest
     winsxs\manifests\wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16545_none_e383b869b5302854.manifest
     servicing\packages\Package_111_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~9.4.1.0.mum
     servicing\packages\Package_2_for_KB2957689~31bf3856ad364e35~amd64~~9.4.1.0.mum
     servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
     servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~~7.6.7600.320.mum
     servicing\packages\Package_111_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~9.4.1.0.cat
     servicing\packages\Package_2_for_KB2957689~31bf3856ad364e35~amd64~~9.4.1.0.cat
     servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
     servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~~7.6.7600.320.cat
    I'll post a fix for these later - then we'll have to work on the other problems.
    Thanks for quick reply appreciated
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Found all but one file - and I've put out a call for that one...


    I've uploaded a file - cjdaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder cjdaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  10. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #10

    catchjudo said:
    windows 7 ultimate 64bit with service pack 1. windows 7 update not working it has a red x against it when I try to update I get the message (windows update encountered an unknown error code 800F900.) It has worked well before. I have tried system restore done several scans in safe mode. used windows update repair tool it found nothing wrong. I have tried some of the suggestions on the windows site none worked. any ideas please
    have done as you requested and attached the files thanks.
      My Computer


 
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