Persistent 80073712 Win Update : Windows 7 X64 Ultimate

bunyarra · 22 Feb 2015

Hi,

Looking for help resolving 5 Windows Updates that never install, always fail with 80073712 but suspect the issue is more complicated after seeing the logs.

1) Ran sfc /scannow in admin priv : no issues
2) SURT ran successfully, logs attached. 17 catalog/mum corrupt issues plus a stack of missing manifests, packages

Hoping Noel will be along with one of his famous packages (assuming the pub is closed .. :) )

Thanks,

Mike

NoelDP · 22 Feb 2015

(Pubs don't open for another 15 mins yet

CheckSUR found this...

Code:

Summary:
Seconds executed: 616
 Found 65 errors
  CSI Manifest All Zeros Total count: 31
  CBS MUM Corrupt Total count: 17
  CBS Catalog Corrupt Total count: 17

It's not as bad as it may seem - they all appear to be from a single update.

I'll post a fix shortly - before I go to the pub :)

bunyarra · 22 Feb 2015

<grin> You better come this side of the bridge .. ours are open :)

Thank you Noel.

NoelDP · 22 Feb 2015

I've uploaded a file - byaaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder byaaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

bunyarra · 22 Feb 2015

Hi Noel,

Very close .. ran it twice to check. A few packages still left but all the updates that failed last time now install. Thank you so very much indeed.

Please accept a virtual pint as a small token :

Code:

         _.._..,_,_
        (          )
         ]~,"-.-~~[
       .=])' (;  ([
       | ]:: '    [
       '=]): .)  ([
         |:: '    |
          ~~----~~

Mike

NoelDP · 23 Feb 2015

OK - I'll post a fix for these later...

Code:

Unavailable repair files:
 servicing\packages\Package_4_for_KB3003057~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_4_for_KB3003057~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_5_for_KB3003057~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_5_for_KB3003057~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_4_for_KB3003057~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_4_for_KB3003057~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_5_for_KB3003057~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_5_for_KB3003057~31bf3856ad364e35~amd64~~11.2.1.0.cat