Windows 7 PRO SP1 - some updates will not install

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  1. Posts : 5
    windows 7 professional x64
       #1

    Windows 7 PRO SP1 - some updates will not install


    Starting yesterday I noticed some updates were not installing. Error code was 800B0100. Today the same updates were ready, plus one extra Update for Microsoft Windows (KB3021917). I ran the updater and the KB3021917 installed and these did not: Cumulative Security Update for IE 11 for Windows 7 for x64 based systems (KB3021975), Security Update (KB3004375), Security Update (KB3023562), and Security Update (KB3031432).
    I have tried all the suggested tools and checked all the settings all to no avail. I will try whatever you suggest to solve this problem. I have a sore spot on my scalp from scratching it.

    I have run Mr FIXIT and virus programs and cccleaner and malwarebytes and everything else that was suggested.

    Thanks for any help, Andy
    Last edited by wardblvd; 22 Feb 2015 at 13:08. Reason: thought of more info.
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  2. Posts : 3,724
    Windows 10x64 Build 1709
       #2

    Welcome to the forums wardblvd!

    You could try this : Windows Update - Reset
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  3. Posts : 5
    windows 7 professional x64
    Thread Starter
       #3

    I tried Hotfix for Windows (KB947821), no help, ran Windows repair tool, did not help, and ran windows update - reset and it did not reset the update function.
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  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Please follow the Windows Update Posting Instructions and post the requested data

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

    Please also post the C:\Windows\windowsudpate.log file
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  5. Posts : 5
    windows 7 professional x64
    Thread Starter
       #5

    I hope I have made the attachments so you can use them, there are 5.
    Also the update error code I keep getting is 800B0100.
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  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Here's the important bits from the CheckSUR...
    Code:
    Summary:
    Seconds executed: 177
     Found 3 errors
      CBS MUM Corrupt Total count: 1
      CBS Catalog Corrupt Total count: 2
    Unavailable repair files:
     servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_49_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_49_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
    The SFC scan showed clear.
    I'll post a fix protocol later.
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  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    I've uploaded a file - wddaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder wddaa in the same place.
    Open this folder - there should be one folders inside it (Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
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  8. Posts : 5
    windows 7 professional x64
    Thread Starter
       #8

    The problem is solved! I discovered there is an update for the Microsoft Update Standalone Package to the latest version and once installed I ran the standalone package again and the microsoft updates installed. I found the solution here: How to update the Windows Update Agent to the latest version

    Thanks for the attempt.
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  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Please run the CheckSUR tool again and post the new log file - the errors showing are NOT related to the Windows Update Agent.
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  10. Posts : 5
    windows 7 professional x64
    Thread Starter
       #10

    I hope this is what you need.
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