Another IE11 Update failure - Error Code 9C48

LaurieD227 · 02 Mar 2015

Noel -

I've only had this laptop for a week. The warranty on it doesn't cover problems I cause, but the company from whom I bought it wants to have happy customers. While they don't offer in depth (ie log file level) support over the phone, they are willing to reimage my hard drive with their original image at no cost for the work. (I would then redo updates and installs and such - much more slowly and cautiously this time!)

One advantage of that is it keeps their hardware/software warranty intact; if I were to do my own reinstall, that might mean that only the hardware was still warrantied; another advantage is that I would have a hardened, tested image including both operating system and drivers. There is something to be said for that.

I don't know what you were able to learn thus far about my very strange errors. When I went back into my oldest CBS log, there were errors there that predated the IE11 install, so I'm not sure what to think, or how tangled a mess this will wind up being. (On my current 32 bit laptop, I successfully replaced my hard drive and did my own Win7 install in March 2011, and on that one Windows Update has been a lamb - only 2 failed updates out of over 350 total. Sheesh!)

If I do start over, I'm sure I will wind up needing more help in the future from you and others on this site. (I figure to start by hitting the tutorials on this site so I'm better equipped next time.) I'm also very aware that there are a lot of other people needing help on this site. I'm thinking this approach might be a better use of your time as well as mine.

What do you think?

Laurie

NoelDP · 03 Mar 2015

I think in view of that, you should take the offer to reformat and reinstall - I'll post my preferred methodology for installing all the updates a bit later.

NoelDP · 03 Mar 2015

I think this covers it...

Here's my preferred methodology for installing the 200+ windows Updates in Vista and Win7...
Note - between each of the below batches of updates, reboot at least once, even if the machine auto-rebooted during the updates. After teh update, do a new Check for Updates. Add any remaining updates or failed updates to the next batch.

1) Install all 'Security Update for Windows'
Reboot
Check for Updates
(some will have failed, and some new ones will have appeared)
2) Install the remaining/new 'Security Update for Windows'
Reboot
Check for Updates
3) Install all ordinary 'Update for Windows'
Reboot
Check for Updates
4) install updates for IE8 - but NOT IE 9/10/11
Reboot
Check for Updates
5) install all other updates EXCEPT .NET ones and IE9/10/11
Reboot
Check for Updates
repeat 5 until there's nothing left in the main window except the .NET and IE upgrades
6) Install all Security Updates for .NET - but nothing else
Reboot
Check for Updates
7) Install all other .NET updates
Reboot
Check for Updates
8) Install IE10 if offered - IE11 should wait if it's still an Optional update.
9) Install the IE10 updates, then install IE11 and update that.

Then install anything you want out of the optional updates.

techtitan100 · 03 Mar 2015

Noel I like your way of installing updates, I think the next time I need take my laptop back to factory defaults due to it going slow, I might just use your suggestion, last time I did it and installed all the updates at once and left my machine sit overnight to finish installing all 200+ updates and when I got up I restart my computer and when it came back on, I got Failure Configuring Windows Updates, Reverting Changes, so I forced a shutdown and turned it back on the message went away, I technically reset Windows Updates and went about installing the updates at about 25-50 updates at a time and they all went fine then

LaurieD227 · 03 Mar 2015

Noel -

Thank you for posting the methodology - I was going ask advice for how best to safely post all these updates as my next question.

I have a couple of additional questions while I'm waiting to get my machine back:
- I know it says to install IE10 before installing IE11, and I'm fine with that, but what about IE9?
Do I need to install it at all, or can I skip from IE8 directly to IE10?
- What about the System Update Readiness Tool - can that be downloaded and run at any time, or do I need to wait until a specific point in the sequence?

I feel like after applying each set of updates and rebooting as described, I probably will also want to review my update history and maybe even look at logs to see if I am getting errors as I go; I might even feel the urge to run SUR or SFC or both. I guess I'm a little gun shy at this point.

I will post what happens once I have my machine back and am applying the updates. Let's hope that process is uneventful ...

Thanks again -
Laurie

NoelDP · 04 Mar 2015

About IE...
I like to ensure that there's a stable and up-to-date base before upgrading it - hence the updating of IE 8 before adding a later version.
There's really no significant advantage of IE9 over IE8, so I don't bother upgrading to that at all - yes, you can go straight to 11, but I've found that sometimes it's better to have 10 in place and upgrade that rather than go direct to 11.

By all means, check the History every time - but don't be alarmed by a few errors each batch. sometimes WU gets the install order a little wrong, and sometimes an update will block the install of some other updates until i's been fully installed.
Only if you see the same update failing 3 or more times should you worry, and start thinking in terms of CheckSUR and SFC.

techtitan100 · 04 Mar 2015

I had to downgrade from IE11 to IE10 because I didn't like the way certain things were working and then I downgraded back to 9 from that because 10 would not display correctly

LaurieD227 · 04 Mar 2015

Guys, thanks for the additional guidance and input.

On my 32-bit Win7 machine, IE11 is behaving itself, so I will probably at least try to upgrade to that version eventually - but as you say, only after I have a stable updated base install. I plan to upgrade to IE10 first, as that worked well for all our household computers.

More to follow after I get my machine back.

LaurieD227 · 14 Mar 2015

Well, I don't yet have my machine back, but I do have an update.

Apparently, the tech at Pro Star (where I got my laptop) has not only re-installed my Win7 operating system, but I was advised that they also installed my Windows updates for me. Wow - talk about service above and beyond the norm! (They also upgraded my shipping from ground to second day air - yippee! It's due Monday.)

This sounded like a wonderful thing, until I realized that I have no clue how the tech applied the updates.
- If they followed a strategy and checked for errors as they went, I may get a machine that is both up to date and error free. (This is what I hope and expect to receive. BTW, the folks at Pro Star knew that the cause of the reinstall was my Windows Update problems.)
- If they just downloaded them and let them rip, then I may have errors and conflicts just like what happened when I applied my updates the first time.

Therefore, as a precaution, I'm planning to do a thorough walkthrough of my laptop when I get it back, to check for errors and problems, before I do anything else with it. This is where I need advice:

So far, here's what I plan to do:
- Save a copy of all current logs before I do anything - CBS logs, WindowsUpdate logs, IE[XX]_main logs (for whatever version or versions have been installed)
- Review my Windows Update History to see which updates the tech tried to apply, and whether they succeeded or failed. (Note any error codes if I see any.)
- Also check to see if they upgraded IE from IE8 to 9 or 10 or 11 or any combination thereof, and see whether those updates succeeded or failed (and any error codes)
- Run SFC ("verify only" for now) and the SUR tool
- Make copies of all results and of any new or changed logs, including the CheckSUR logs
- Post the logs here for expert review and feedback, since I don't really know how to read and interpret log files

So - what else should I plan to do in order to try to find errors, conflicts, and problems with my Win7 install? Are there additional tools I need to run, or logs I need to capture? Any other steps?

Thanks in advance -

Laurie

NoelDP · 16 Mar 2015

I think you've pretty much covered all the bases there

You could/should also create a backup image of your system on external media, so that if necessary, you can get back to the same state the machine arrived in.