Windows Update error message 80072ee2

Hello,

My wife's laptop is showing the above error message when trying to download windows updates. This started recently, but I have a feeling it is related to my son downloading a bunch of programs and malware with Minecraft back in October of 2014. I ran Malwarebyes an cleaned all the infections, but this week we started getting this message. The internet is running very slowly as well. I am having to post on the site from a different computer because I can upload anything on the computer with the error.

I have run the System Update Readiness Tool and also the sfc /scannow tool. I'm still getting the same error message. My Windows log is posted below. Any help is appreciated.

Thank you

sharkfin25 said:

Hello,

My wife's laptop is showing the above error message when trying to download windows updates. This started recently, but I have a feeling it is related to my son downloading a bunch of programs and malware with Minecraft back in October of 2014. I ran Malwarebyes an cleaned all the infections, but this week we started getting this message. The internet is running very slowly as well. I am having to post on the site from a different computer because I can upload anything on the computer with the error.

I have run the System Update Readiness Tool and also the sfc /scannow tool. I'm still getting the same error message. My Windows log is posted below. Any help is appreciated.

Thank you

I have an update to this. I disconnected the computer from my home wifi and connected it to a JetPack and all of a sudden I had 163 updates available. They are downloading now. Any idea why that worked but it won't work on my home wifi?

Thanks again for any help.

How would you troubleshoot that? I don't really have a clue.

Thanks!

I reset my router to default settings and I'm still getting the same issue on that machine. Every other machine in the house updates just fine. This is really getting frustrating.